Senior Sales Support Associate
White Cap
Supports sales teams with client relations, order processing, pricing, and KPI reporting.
2 days ago ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Atlanta, GA
Office Full-Time
Company Size
1,500 Employees
Service Specialisms
Concrete accessories
Chemicals
Tools and equipment
Building materials
Fasteners
Erosion products
Waterproofing products
Safety products
Sector Specialisms
Infrastructure
Buildings
Residential
Commercial
Industrial
Role
What you would be doing
order entry
pricing analysis
report generation
kpi updates
project management
backorder management
- Collaborate effectively in a team-oriented environment , contributing to shared goals and supporting cross-functional initiatives.
- Works with internal customers and a variety of sales teams to facilitate the expansion of the Company's services.
- Proactively identifies and drives service level and revenue generating improvements for assigned customers.
- Responds promptly and resolves all issues with assigned accounts relating to supply chain problems, ordering issues, pricing, website access, events, etc.
- Deliver exceptional customer service to support the sales organization, ensuring prompt and professional handling of compensation and commission-related inquiries.
- May modify processes to resolve situations.
- Facilitates the sales process through project management, tracks open sales orders, issues resolution, fills customer backorders, and provides overall customer service and support.
- Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.
- Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price.
- Handle confidential and sensitive information with discretion and integrity.
- Shares sales leads with Program Managers.
- Develop, generate, and distribute reports to assist with sales performance analysis and decision-making.
- Provides KPI updates to National Account Managers and Leadership.
- Daily execution of all customer requests, including but not limited to: quote entry, order entry, PODs, SDS when required, order returns, order expediting, ensuring delivery execution; order status, B/O update communications for assigned Key Account(s).
What you bring
excel
associate degree
5-7 yrs
proactive
independent
travel
- Typically requires overnight travel less than 10% of the time.
- Thrive under tight deadlines , demonstrating a proactive, “ whatever it takes ” attitude to meet business needs.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.
- Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.
- Maintain a strong working knowledge of Microsoft Office, with a focus on Excel for commission-related cost analysis, data reporting, and performance tracking.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a vision to revolutionize the construction industry, White Cap has become a key player in providing high-quality construction and building materials.
- The company specializes in delivering a broad array of solutions for contractors, with an emphasis on industrial, residential, commercial, and infrastructure projects.
- White Cap supports a range of industries with innovative building materials, equipment, and tools, becoming a trusted partner for both large-scale developments and smaller, specialized projects.
- With a vast distribution network, White Cap offers both local and national supply capabilities, ensuring timely and efficient delivery of essential materials for every project.
- Notable projects include urban infrastructure developments, large residential complexes, and government and commercial facilities, where White Cap consistently provides value-driven, reliable materials.
- The company stands out for its commitment to offering a comprehensive product portfolio, empowering contractors with everything they need to get the job done right, from tools to construction supplies.
- White Cap’s dedication to quality and service has helped establish long-lasting relationships with its clients and foster an environment where collaboration and expertise thrive.
- Customer First - We are passionate about exceeding the expectations of our customers.
- Continuous Improvement - We are committed to continuously improving everything we do.
- Results Driven - We strive for excellence and deliver measurable results.
- Accountability - We take ownership of our actions and decisions.
- Teamwork - We work together to achieve shared goals and success.
- Safety - We prioritize the safety and well-being of our people and our communities.
Net Zero Target
2050 Goal
Aims to achieve net-zero emissions by 2050 through comprehensive strategies across operations and product lifecycle.
- Focus on reducing carbon emissions in operations and products.
- Engagement in responsible sourcing and sustainable product offerings.
- Implementation of energy-efficient technologies and practices.
- Commitment to waste reduction and recycling programs.
- Partnering with stakeholders to promote environmental stewardship.
- Commitment to fostering an inclusive culture where all employees feel valued and respected.
- Ongoing development of leadership programs to advance diverse talent.
- Focus on creating a diverse and inclusive workforce through recruitment, training, and community outreach.
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