Gas Fitter
Reliance Home Comfort
Install, repair, and service water heaters and HVAC equipment for residential customers.
3 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Ottawa, Ontario, Canada
Field
Company Size
2,600 Employees
Service Specialisms
HVAC
Plumbing
Water Purification
Water Heaters
Smart Home Systems
Electrical Services
Green Home Solutions
Generators
Sector Specialisms
Residential
Commercial
Plumbing
HVAC
Furnace Repair
Heating
Cooling
Water Treatment
Role
What you would be doing
customer service
equipment installation
repair services
hvac maintenance
safety assurance
training mentoring
- Provide superior customer service (i.e. execution of “The Right Call” process).
- Maintain company vehicle to neat clean and safe standard (where applicable).
- Actively participate in the training and mentoring of new installers.
- Create positive customer relations through effective communication and problem solving.
- Replace or repair leaking water heaters and maintenance of HVAC equipment.
- Professionally install water heater and tankless equipment and accessory items in accordance with manufacturer specifications, local codes and company standards.
- Explain, educate and promote the value of Reliance’s products, services and programs on every call.
- Educate customers, providing options and making recommendations.
- Ensure personal and customer safety.
What you bring
class g
hvac
grade 12
customer service
problem solving
g2 license
- Must be physically capable of performing all work required of this position.
- Must have at least a Class G Driver’s License.
- Diagnostic and HVAC maintenance skills for residential equipment.
- Completed a minimum of Grade 12 or equivalent.
- Ability to take direction and work with a minimal amount of supervision.
- Consistent work with a predictable and stable work schedule
- Must have outstanding customer service and organizational skills.
- Must be able to communicate clearly and effectively, both in written and verbal communications.
- Must have strong interpersonal and problem -solving skills.
- Must be able to demonstrate ability to understand/learn new technologies (i.e. Electronics/electricity).
- Very punctual and dependable.
- Must have Gas Technician ‘2’ (G2) license.
- In addition, ability to lift and maneuver water heaters with the assistance of material handling equipment.
- Be willing and able to work rotating shifts and standby duties as required, including weekends.
- The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs
- Competitive wages with opportunity to earn additional commissions and bonuses
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
- Fully paid tuition and apprentice leave top-up for eligible Team Members
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$2.8B
Acquisition Value
The company was acquired by CK Group for $2.8 billion in 2017.
2 million
Customers Served
The company currently supports over 2 million customers across its operations.
$750M
Annual Revenue
Generated roughly $750 million in annual revenue.
2005
Rebranding Year
The company rebranded from Union Energy to Reliance Home Comfort in 2005.
- Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
- Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
- Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
- Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
- Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
- While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.
- Honesty
- Passionate
- “Guiding Principles are embedded in our DNA” shaping interactions and daily operations
- Annual Summit to educate, motivate and celebrate team members
- President’s Club & Award recognizing top performers living the Guiding Principles
- Monthly Comfort Ambassador recognition for team members embodying Guiding Principles
10,000 Trees
Tree Planting Initiative
Collaboration with One Tree Planted to support reforestation efforts tied to paperless billing adoption.
25,000 tCO₂e/year
Methane Capture Impact
Carbon offset credits offered with SmartAir™ Green Series support methane reduction and landfill energy conversion projects.
- Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
- Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
- Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
- Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
- Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
- Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)
- Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
- Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
- ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.
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