IT Support Specialist Staff I

Description

• Monitor Service Desk Ticket System; prioritize and schedule resolution of each desktop support ticket for region. Keep request status up to date and tickets moving to resolution.
• Performs routine tech systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
• Work closely with employees including the executive team to resolve issues
• Provide proactive equipment maintenance to make sure PC’s/ Laptop’s, printers and other hardware are functioning properly. Take measures to avoid downtime and monitor to keep things running smoothly.
• Work with industry leaders
• Partner with other corporate services departments (Human Resources and Accounting/Finance) ensuring new employees have necessary equipment and technology configured and set up to be productive on their first day at EPE.
• Proactively communicate with satellite sites to identify support needs.
• Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
• Assist in documenting SOP’s, procedures, policies, SOC-related documents, etc.
• Perform daily floor surveys to proactively identify if end user support needs.
• Assists with ordering and tracking inventory levels of equipment and materials.
• Provide telephone, email-based triage, and remote resolution of IT support.

Requirements

• Experience dealing with external vendors such as MSP’s, internet providers, equipment vendors, etc.
• Minimum of two years of IT-related experience
• Ability to lift/move equipment up to 50lbs.
• Experience working with the following technologies: Windows Desktop & Server, MS 365, laptops, docking stations, servers, firewalls, VPN’s, wireless internet, multi-display setups, switches, etc.
• Outstanding customer service, patience, and professionalism.
• Reliable personal transportation with a valid driver’s license.
• Maintains current knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
• Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology.

Benefits

• MyShare Employee Ownership Program
• 401K, up to a 4% match (100% vested from day 1)
• Generous PTO and paid holidays
• Comprehensive health and wellness benefits including medical, dental, and vision

Training + Development

Interview process

Visa Sponsorship

Security clearance