Site Operations Manager

Description

The Site Operations Manager is responsible for executing assigned office production metrics, development and management of a team of Operation Managers and maintaining positive communications with customers. The Site Operations Manager is responsible for managing salaried and hourly associates in several locations for optimal performance. The position reports to the District Operations Manager (DSOM) and oversees a specified site location.

• Driving a forklift, occasionally. Romanoff Renovations will provide training and certifications as needed
• Ensure that pad and warehouse inventory is accurate and runs efficiently
• Ensure that office is dispatching and resulting in a timely manner
• Makes decisions with discernment, considering all sides
• Assign duties and recurring task to appropriate roles to ensure the office is properly following SOPs and company established best practices.
• Oversee production in assigned office to include; backlogs, aging report, and KPI’s
• Answer and respond to inquiries from the RCS
• Ensure office scheduling capacity is optimized
• Build and sustain relationship with The Home Depot associates and DSM by meeting regularly and proactively communicate with DSM when customer issue arises.
• Identify key areas of opportunity for improvement and work to develop self and the team with a focus on continuous improvement.
• Visit local Home Depot stores a regular basis to ensure relationships are established

Requirements

PHYSICAL ACTIVITY

• Adherence to SOP
• Strong autonomous performer
• Background in floor covering and/or understands construction
• Must have a valid driver’s license, reliable transportation, and possess vehicle insurance.
• Ability to lead teams to accomplish common goals
• Lifting 50 pounds, occasionally
• High School Diploma or Equivalent
• Ability to read diagrams and installation specs
• Ability to travel to field offices, jobsites, and The Home Depot stores
• Previous experience in residential construction a plus
• Flooring installation knowledge and ability to complete minor repairs
• Constant use of hands to type and write
• Ability to multi-task
• Minimum 3 years of relevant experience
• Stand up to 6 hours a day
• Ability to juggle competing priorities and adapt to unique situations.
• Strong computer skills
• Familiar with OSHA workplace regulations
• Comfort with public speaking/teaching
• Sitting up to 5 hours a day
• Strong verbal and written communication skills with the ability to communicate across all levels of the company
• Ability to show empathy to customers and installers
• Strong customer service skills, ability to provide a positive and professional experience
• Organized and detail oriented
• 4+ years of experience in a production environment and supervisory role building teams and improving teams

Benefits

• 401k with Company Match
• Personal Time Off
• Earned PTO for Community Service
• Bonus Program
• Medical, Vision, Dental Insurance
• Paid Holidays
• Expedited care tickets are responded to immediately. Work with THD and customer for resolution.

Training + Development

Interview process

Visa Sponsorship

Security clearance