Technical Communications Specialist at Rdo Equipment Co. in Fargo, ND | Kablio

Role

Description

quality control

technical support

solution database

data management

oem liaison

training initiatives

Develop a quality control system that includes metrics for tracking pertinent performance expectations.
Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to our customers and the organization.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
Propose training initiatives based on information collected through phone support.
Assist in monitoring of PIPs for the region and work with service management to ensure timely completion.
Provide customers and locations with technical information and support when requested on equipment.
Maintain a database of technical solutions and share with service departments in the organization.
Compile, review, and disseminate technical data.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Work with the parts and service departments to help obtain technical information from OEMs.
Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing.

Requirements

industry experience

communication

leadership

call center

work authorization

operations assessment

Industry experience preferred.
Strong communication skills (verbal and written)
Strong leadership skills
Proven ability to build relationships with customers, store personnel, and management
Experience and knowledge of call center operations.
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Ability to evaluate and assess operations and respond to changing needs

Benefits

8% bonus potential
Training and development, as well as opportunities to grow within the organization
Comprehensive benefits package

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

must have valid u.s. work authorization; no company sponsorship provided.

Security clearance

Information not given or found

Company

Overview

Founded in 1968

Year Established

The company was established in 1968 by potato farmer Ronald D. Offutt.

80+ Locations

Across the U.S. and Globally

It supports global infrastructure and food-production projects.

$10,000 Start

Initial Financing

Financed through farmland sales and a loan.

Late 1990s Expansion

Diversified Equipment Ecosystem

Expanded into trucks, material-handling and equipment financing.

They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology.
Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support.
They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites.
Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.

Culture + Values

Successful because of its people, each employee brings unique strengths, working collaboratively and creatively to solve customers’ problems.
Customer relationships extend beyond product sales, with customers at the heart of all business decisions to help them grow their businesses.
Team members seize opportunities to grow, improve, and overcome challenges, both in customer relationships and business practices.
Committed to integrity, the team follows through on every promise to customers and each other, doing what is right.
Success is driven by a competitive spirit, ensuring customer success without compromising ethics or integrity.

Environment + Sustainability

LEED certified 2015

Sustainability Milestone

Achieved LEED certification, highlighting sustainable construction and operation practices.

50% water use reduction

Efficient Landscaping

Water-efficient landscaping reduced water consumption by 50%, promoting environmental conservation.

McKinney facility uses low-emitting paints, coatings, and adhesives to improve indoor air quality and follows a green-cleaning policy with environmentally friendly products.
RDO has invested time and resources into sustainable building practices as evidenced by its LEED-certified facilities.

Inclusion & Diversity

3.7/5

Glassdoor Diversity & Inclusion Rating

Based on 74 employee reviews, the company received a 3.7/5 rating for Diversity & Inclusion on Glassdoor.

4.6/5

Gender D&I Rating (Women)

Women employees rated the company's gender diversity and inclusion efforts at 4.6/5, reflecting strong satisfaction in this area.

4.1/5

Gender D&I Rating (Men)

Men employees rated the company's gender diversity and inclusion efforts at 4.1/5, indicating satisfaction in this area.

Articles

Careers

Role

Description

quality control

technical support

solution database

data management

oem liaison

training initiatives

Develop a quality control system that includes metrics for tracking pertinent performance expectations.
Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to our customers and the organization.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
Propose training initiatives based on information collected through phone support.
Assist in monitoring of PIPs for the region and work with service management to ensure timely completion.
Provide customers and locations with technical information and support when requested on equipment.
Maintain a database of technical solutions and share with service departments in the organization.
Compile, review, and disseminate technical data.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Work with the parts and service departments to help obtain technical information from OEMs.
Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing.

Requirements

industry experience

communication

leadership

call center

work authorization

operations assessment

Industry experience preferred.
Strong communication skills (verbal and written)
Strong leadership skills
Proven ability to build relationships with customers, store personnel, and management
Experience and knowledge of call center operations.
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Ability to evaluate and assess operations and respond to changing needs

Benefits

8% bonus potential
Training and development, as well as opportunities to grow within the organization
Comprehensive benefits package

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

must have valid u.s. work authorization; no company sponsorship provided.

Security clearance

Information not given or found

Company

Overview

Founded in 1968

Year Established

The company was established in 1968 by potato farmer Ronald D. Offutt.

80+ Locations

Across the U.S. and Globally

It supports global infrastructure and food-production projects.

$10,000 Start

Initial Financing

Financed through farmland sales and a loan.

Late 1990s Expansion

Diversified Equipment Ecosystem

Expanded into trucks, material-handling and equipment financing.

They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology.
Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support.
They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites.
Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.

Culture + Values

Successful because of its people, each employee brings unique strengths, working collaboratively and creatively to solve customers’ problems.
Customer relationships extend beyond product sales, with customers at the heart of all business decisions to help them grow their businesses.
Team members seize opportunities to grow, improve, and overcome challenges, both in customer relationships and business practices.
Committed to integrity, the team follows through on every promise to customers and each other, doing what is right.
Success is driven by a competitive spirit, ensuring customer success without compromising ethics or integrity.

Environment + Sustainability

LEED certified 2015

Sustainability Milestone

Achieved LEED certification, highlighting sustainable construction and operation practices.

50% water use reduction

Efficient Landscaping

Water-efficient landscaping reduced water consumption by 50%, promoting environmental conservation.

McKinney facility uses low-emitting paints, coatings, and adhesives to improve indoor air quality and follows a green-cleaning policy with environmentally friendly products.
RDO has invested time and resources into sustainable building practices as evidenced by its LEED-certified facilities.

Inclusion & Diversity

3.7/5

Glassdoor Diversity & Inclusion Rating

Based on 74 employee reviews, the company received a 3.7/5 rating for Diversity & Inclusion on Glassdoor.

4.6/5

Gender D&I Rating (Women)

Women employees rated the company's gender diversity and inclusion efforts at 4.6/5, reflecting strong satisfaction in this area.

4.1/5

Gender D&I Rating (Men)

Men employees rated the company's gender diversity and inclusion efforts at 4.1/5, indicating satisfaction in this area.

Articles

Careers