Install, configure, troubleshoot, and maintain computer systems, hardware peripherals, and software applications across the organization
Develop and deliver user training sessions and orientation programs on IT tools, applications, and best practices
Respond promptly to help desk tickets and inquiries via phone, email, Microsoft Teams, and in-person interactions, ensuring thorough understanding and resolution
Manage workload strategically to meet service level agreements (SLAs) and minimize operational downtime
Stay current with emerging technologies and industry trends to provide proactive solutions and recommendations
Execute regular system updates, security patches, and preventive maintenance tasks to ensure optimal performance
Maintain comprehensive documentation of support activities, issue resolutions, system configurations, and knowledge base articles
Coordinate with vendors to manage hardware and software repairs, replacements, and warranty issues
Champion our company's commitment to security, confidentiality, and core values in all technical interactions
Provide advanced first-level technical support to end-users across multiple locations, resolving hardware and software issues with efficiency and professionalism
Travel occasionally to Houston TX, Fort Lauderdale, FL and St. Croix, USVI to provide on-site support
Collaborate effectively with IT team members to escalate complex technical issues and ensure timely problem resolution
Requirements
bachelor's
azure
sharepoint
ubiquiti
windows
problem solving
Bachelor's degree in Computer Science, Information Technology, or related field and 3+ years of extensive experience in IT helpdesk or technical support roles
Strong organizational abilities and proven multitasking skills in fast-paced environments
Exposure to cutting-edge technologies and enterprise systems
Demonstrated expertise in troubleshooting Windows operating systems with strong problem-solving abilities
Exceptional communication and customer service skills with ability to explain technical concepts clearly to non-technical users
Solid working knowledge of networking principles, protocols, and configurations
Proficiency with Azure, Entra (Azure AD), SharePoint, and Microsoft Office 365 applications
Physical ability to lift up to 50 pounds and work in various environmental conditions
Adaptability to evolving technologies with collaborative, team-oriented work style
Relevant Microsoft certifications such as Azure Administrator Associate or Modern Desktop Administrator Associate (preferred)
Experience with Ubiquiti network environments (strongly preferred)
Benefits
401(k) with up to 4% company match
Competitive compensation package based on experience and expertise
Paid time off and holidays
Collaborative work environment with industry-leading professionals
Comprehensive benefits including health, dental, and vision insurance
Company-paid life insurance policy and short-term disability coverage
Professional development opportunities and technology training
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1978
Year Established
The company was founded in 1978 and has since grown into a major construction firm.
70M Revenue
Annual Estimate
The company generates approximately $70 million in annual revenue.
90% Self-Performs
Work Completion
The company self-performs over 90% of its projects, showcasing strong in-house capabilities.
100M Bonding
Contract Capacity
The company maintains bonding capacity exceeding $100 million for large-scale contracts.
A trusted construction firm with a broad scope of expertise, operating across five U.S. states and servicing projects nationwide and globally.
Specializes in design-build and pre-construction services, delivering solutions across commercial, medical, petrochemical, power, marine, utilities, civil, and disaster response sectors.
Expanding operations with a new Fort Lauderdale office space in 2024, recognized consistently in the Inc. 5000 list of fastest-growing companies.
Culture + Values
Providing high-quality, responsive, and compassionate service.
Treating everyone with dignity and respect.
Creating a work environment that fosters teamwork and growth.
Demonstrating integrity and ethical conduct in all interactions.
Striving for continuous improvement and innovation.
Environment + Sustainability
2050
Net-Zero Emissions Goal
The company is aiming to achieve net-zero emissions by the year 2050.
Committed to reducing the environmental impact of operations.
Implementing energy-efficient practices in all locations.
Encouraging sustainable practices among employees and partners.
Inclusion & Diversity
Fostering a diverse and inclusive work environment where everyone feels valued.
Promoting equal opportunities for all employees.
Regular training on unconscious bias and inclusive leadership.