Bilingual Associate Customer Service- Contract

Description

The role is responsible for processing and tracking orders received via phone, fax, EDI, or mail, and for communicating required shipment and delivery schedules to customers as a liaison with internal departments. It also handles all customer inquiries regarding shipment tracing, shortages, overages, quality issues, and late shipments, while maintaining required documentation in line with SOX compliance and departmental policies.

Daily duties include accurately entering orders into JDE with correct pricing, terms, product details, and special instructions, and keeping sales order and back‑order data up to date with appropriate reason codes. The position ensures SOX‑compliant processes are followed, maintains customer files (pricing, payment, delivery terms, vendor sheets, sample requests), and proactively updates customers on order status by coordinating with supply‑chain teams. Additional tasks involve coordinating truck deliveries, managing product returns and invoice adjustments, collaborating with sales representatives on pricing inquiries, participating in inventory counts, updating price books, initiating outbound calls to maximize order volume, and reporting competitive activity to the sales team.

• Process and track orders received via phone, fax, EDI, or mail.
• Communicate shipment and delivery schedules to customers as a liaison with internal departments.
• Handle customer inquiries about shipment tracing, shortages, overages, quality issues, and late shipments.
• Enter orders into JDE with accurate pricing, terms, product details, quantities, and special instructions.
• Maintain sales order and back‑order accuracy, applying appropriate reason codes for changes.
• Ensure SOX compliance by verifying and filing required documentation.
• Maintain customer files including pricing data, payment and delivery terms, vendor control sheets, and sample requests.
• Proactively update customers on order status by coordinating with supply‑chain departments.
• Coordinate truck deliveries with the Traffic department and manage product returns with approvals.
• Process product returns and invoice adjustments in JDE using correct reason codes and forms.
• Liaise daily with Sales Representatives on pricing inquiries, purchase‑order discrepancies, and order status.
• Participate in inventory counts as required.
• Update price books, initiate price increases, and ensure implementation in the invoicing system.
• Initiate outbound calls to current and prospective customers to maximize weekly order volume.
• Report competitive activities to the Sales team and process sample requests.

Requirements

The ideal candidate brings a passion for customer service and at least three years of customer‑service experience, preferably in a manufacturing environment. Westlake is an Equal Opportunity Employer, and all qualified applicants will receive consideration without regard to protected characteristics.

• Require three years of customer service experience, preferably in a manufacturing environment.

Benefits

Westlake offers the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance people's lives through our products and our presence in the communities where we operate. Westlake builds communities and invites you to build your career with us.

Training + Development

Interview process

Visa Sponsorship

Security clearance