Community Manager

Description

• Host weekly team meetings to align on goals and celebrate wins
• Partner with maintenance on work orders and preventative care
• Monitor and respond to online reviews to manage reputation
• Ensure compliance with company policies and legal standards
• Oversee vendor services and ensure quality, safety, and timeliness
• Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
• Plan and lead engaging resident events to boost satisfaction
• Servant Leadership: Provide training and development opportunities for team members to succeed in their roles and advance their careers at Hawthorne Residential Partners.
• Meet occupancy goals through strong leasing performance and resident retention
• Oversee move-outs, deposit accounting, and delinquency tracking
• Identify prospect needs, showcase available homes, and invite them to join the community
• Drive leasing, renewals, and pricing strategies to meet occupancy goals
• Maintain communication with leadership and ownership groups
• Hire, train, and coach team members to meet performance goals
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented
• Build a strong, positive team culture across office and maintenance
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
• Ensure lease applications, renewals, and related documents are completed accurately and on time
• Address escalated resident concerns with professionalism and care
• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
• Maintain accurate records using platforms like Yardi and Knock
• Conduct regular inspections to maintain curb appeal and quality
• Manage budgets, rent collection, and community financial reporting

Requirements

• Six months of community manager experience in multi-family, Highly Preferred
• Two years of property management experience; this should include Leasing Consultant and Assistant Community Manager experience.
• Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
• Industry Software Experience: YARDI, Knock, and Microsoft, Highly Preferred
• Valid Driver's License.
• High School or GED equivalent.
• Effective Communication: Communication is key! The ability to align your team, build trust, and drive team performance while working with vendors, prospects, clients, and other teams effectively.
• CAM, CAPS, Real Estate license, and/or Property Management License preferred

Benefits

• 401k Retirement Match Program
• Telehealth – Access to Doctors 24/7/365
• Paid Maternity, Paternity, and Adoption Leave Options
• Retirement Planning
• Pet Insurance Plans
• Paid time off including your birthday!
• Comprehensive and Affordable Plans for Medical and Vision Coverage
• Health and Wellness Incentives
• Paid sick time off
• Free Dental Insurance
• Company Paid Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance