Veteran Administration Caller - Customer Service

Description

• Transmit information or documents to customers, using computer, mail, or facsimile machine;
• Enter warranty information into database
• Consult customers over the phone on their home accessibility needs and match the correct products and benefits
• Document calls' information into database
• Operate telephone to answer calls, provide/verify information, take messages and forward calls as needed (Call Center Experience or similar a must)

Requirements

• 1 year of experience;
• Excellent analytical, decision-making, and organizational skills
• Ability to communicate well to both prospects and customers
• Strong typing capabilities and PC proficiency
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;
• Administrative and clerical procedures and systems such as Word and Excel

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance