Overnight Project Support Specialist Role

Description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! Wachter is seeking an Overnight Remote Project Support Specialist who provides off‑site project and technical support to field data technicians performing overnight installations of network devices and camera systems. This role focuses on interpreting floor plans, verifying camera and device locations, managing documentation, and serving as a real‑time support resource to ensure installations are completed accurately and efficiently.

As a Project Manager, you will manage project bids, forecast resources and timelines, and maintain strong customer relationships throughout the project lifecycle. Success in this role requires organization, effective communication, and the ability to drive results.

• Provide real‑time remote support to on‑site technicians during overnight installations
• Interpret floor plans, construction drawings, and camera layouts to guide device placement
• Verify camera fields of view, mounting locations, and network device positioning
• Assist technicians with scope of work, site layouts, and installation requirements
• Track project progress and update managers and stakeholders
• Maintain accurate documentation of device locations, revisions, and as‑built changes
• Identify and escalate discrepancies between plans and field conditions
• Support troubleshooting of camera placement, network connectivity, and sequencing
• Communicate via phone, chat, or video with overnight field teams
• Ensure work aligns with project standards, customer requirements, and design specifications

Requirements

• High school diploma or equivalent (technical/design education preferred)
• Experience in project support, network deployments, security systems, or technical coordination
• Ability to read and interpret floor plans, site drawings, and camera layouts
• Familiarity with IP cameras, network devices, and basic networking concepts
• Strong attention to detail and documentation skills
• Ability to work consistent overnight shifts
• Comfortable working independently in a remote or office setting
• Strong written and verbal communication skills
• Experience supporting field technicians remotely (preferred)
• Knowledge of camera coverage planning, fields of view, and mounting best practices (preferred)
• Familiarity with CAD drawings, PDFs, or floor‑plan software (preferred)
• Experience with project tracking, ticketing, or collaboration tools (preferred)
• Prolonged computer‑based work using multiple communication and documentation tools

Benefits

The position is a remote or office‑based role with an overnight shift schedule, involving prolonged computer‑based work using multiple communication and documentation tools.

The hourly wage ranges from $17 to $22.

• Company‑paid medical, dental, vision, and prescription benefits
• Life, AD&D, and LTD insurance
• Paid vacation and holidays
• MDLive & TriaHealth healthcare access
• Company‑matched 401(k) and IRA retirement savings
• Remote or office‑based position (no on‑site installation required)
• Overnight shift schedule

Training + Development

Interview process

Visa Sponsorship

Security clearance