Resident Maintenance Manager

Description

• Conducts field training activities with Field Maintenance Technicians, including monthly ride-alongs, semi-annual cycle counts of storage inventory, and inspections of storage rooms to ensure cleanliness and proper inventory usage.
• Provides support as needed to resolve issues and escalations, ensuring work orders are completed in a timely and satisfactory manner, in alignment with established KPIs and company expectations.
• Oversees and manages a team responsible for occupied maintenance operations and logistics within an assigned territory. Accountable for recruiting, hiring, and onboarding team members while ensuring adequate scheduling coverage to meet operational needs. Monitors performance and utilizes departmental reporting to conduct individual and team coaching, ensuring alignment with established policies, procedures, and performance standards.
• Communicates objectives and provides oversight of daily, weekly, and monthly metrics to guide the Resident Maintenance Team toward achieving desired outcomes. Ensures all work orders are properly prioritized and assigned to the appropriate internal or external resources for completion in alignment with budget guidelines. Reviews vendor bid submissions to ensure they meet company standards and fall within established expense approval thresholds, supporting the maintenance of property conditions. Maintains oversight of occupied maintenance expenses to ensure alignment with the District Budget.
• Partners with the Regional Vendor Specialist (RVS) and District Maintenance Managers (DMM) to identify vendor needs and support effective vendor utilization and compliance. Communicates vendor deficiencies to the appropriate parties and ensures that all infractions are properly documented. Leads meetings aligned with seasonal and operational trends to proactively address business needs. Collaborates with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory.

Requirements

• Solid customer service, quality, and results orientation
• Minimum three (3) plus years call center environment experience preferred
• Ability to interact effectively at all levels and break down barriers across departments/diverse cultures
• Solid planning, organizing, negotiating and leadership/supervisory skills; ability to focus/align department around initiatives and facilitate progressive change
• High school diploma/GED required
• Entrepreneurial spirit and willingness to take prudent risks
• Ability to work weekends, as needed, required
• Strong staffing, development, and appraisal skills
• Scheduling/dispatching experience strongly preferred
• Ability to be an effective member of and lead project teams
• Minimum five (5) plus years of progressive responsibility in supervising field maintenance required
• Solid MS Office skills
• Excellent verbal, written and presentation skills
• Bachelor’s degree preferred
• Keen understanding of the construction, maintenance and/or property management industry, including the ability to assess the strengths and weaknesses of competitor organizations, recognize and seek out relevant opportunities, and implement processes for improved efficiency, service, profitability, and growth
• Experience leading teams required

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance