Conducts field training activities with Field Maintenance Technicians, including monthly ride-alongs, semi-annual cycle counts of storage inventory, and inspections of storage rooms to ensure cleanliness and proper inventory usage.
Provides support as needed to resolve issues and escalations, ensuring work orders are completed in a timely and satisfactory manner, in alignment with established KPIs and company expectations.
Oversees and manages a team responsible for occupied maintenance operations and logistics within an assigned territory. Accountable for recruiting, hiring, and onboarding team members while ensuring adequate scheduling coverage to meet operational needs. Monitors performance and utilizes departmental reporting to conduct individual and team coaching, ensuring alignment with established policies, procedures, and performance standards.
Communicates objectives and provides oversight of daily, weekly, and monthly metrics to guide the Resident Maintenance Team toward achieving desired outcomes. Ensures all work orders are properly prioritized and assigned to the appropriate internal or external resources for completion in alignment with budget guidelines. Reviews vendor bid submissions to ensure they meet company standards and fall within established expense approval thresholds, supporting the maintenance of property conditions. Maintains oversight of occupied maintenance expenses to ensure alignment with the District Budget.
Partners with the Regional Vendor Specialist (RVS) and District Maintenance Managers (DMM) to identify vendor needs and support effective vendor utilization and compliance. Communicates vendor deficiencies to the appropriate parties and ensures that all infractions are properly documented. Leads meetings aligned with seasonal and operational trends to proactively address business needs. Collaborates with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory.
Requirements
ms office
bachelor's
leadership
3+ years
5+ years
call center
Solid customer service, quality, and results orientation
Minimum three (3) plus years call center environment experience preferred
Ability to interact effectively at all levels and break down barriers across departments/diverse cultures
Solid planning, organizing, negotiating and leadership/supervisory skills; ability to focus/align department around initiatives and facilitate progressive change
High school diploma/GED required
Entrepreneurial spirit and willingness to take prudent risks
Ability to work weekends, as needed, required
Strong staffing, development, and appraisal skills
Ability to be an effective member of and lead project teams
Minimum five (5) plus years of progressive responsibility in supervising field maintenance required
Solid MS Office skills
Excellent verbal, written and presentation skills
Bachelor’s degree preferred
Keen understanding of the construction, maintenance and/or property management industry, including the ability to assess the strengths and weaknesses of competitor organizations, recognize and seek out relevant opportunities, and implement processes for improved efficiency, service, profitability, and growth
Founded with a vision to redefine living spaces, this company has grown into a multifaceted real estate powerhouse.
From residential communities to complex commercial developments, the company has a proven track record of delivering high-quality spaces.
The company specializes in designing, building, and managing properties that cater to a diverse range of industries and needs.
Known for their commitment to creating functional and sustainable developments, their portfolio spans various sectors, including residential, commercial, and industrial.
They have played a pivotal role in revitalizing urban landscapes with innovative projects that blend design, functionality, and sustainability.
The company’s strength lies in its holistic approach, managing the entire lifecycle of a property from conception to long-term management.
Distinct for their attention to detail and customer-centric approach, they have earned a reputation for excellence in the real estate industry.
As a forward-thinking company, they continually adapt to market changes and trends, staying ahead with cutting-edge developments and solutions.
Culture + Values
Innovation: Continuously improving and creating value for customers.
Customer Commitment: Providing quality service and support to residents.
Collaboration: Working together across departments and with residents.
Integrity: Conducting business with honesty, transparency, and accountability.
Excellence: Striving for the highest standards in every aspect of the business.
Environment + Sustainability
2050
Net Zero Target
Achieving net zero carbon emissions by the year 2050.
Implementation of energy-efficient building systems across properties.
Adopting renewable energy solutions, such as solar energy systems, in select communities.
Focus on water conservation through smart irrigation and low-flow fixtures.
Green building certifications for new properties, including LEED and Energy Star.
Inclusion & Diversity
43% Leadership
Gender Diversity
43% of leadership positions are held by women, reflecting a strong commitment to gender equality in executive roles.
Commitment to fostering a diverse and inclusive workforce.
Ongoing programs to support the recruitment and retention of underrepresented groups.
Partnerships with organizations that promote diversity in the workplace.
Regular training programs on unconscious bias and inclusive leadership.