Contract Administrator at Sureserve in Leeds, England, United Kingdom | GBP26,208-26,208 | Kablio

Role

Description

customer support

engineer liaison

task scheduling

resource allocation

work scheduling

issue resolution

Manage customer complaints and issues, ensuring swift resolution and maintaining customer satisfaction or escalating where necessary
Liaise with engineers to confirm availability and job completion timelines
Coordinate and schedule engineering tasks for both planned works and responsive repairs ensuring optimal allocation of resources
Maintain and update work schedules, following up on incomplete jobs, rescheduling or adjusting for any changes or emergencies

Requirements

contract admin

organisational

ms office

communication

adaptable

problem solving

Practical experience in contract administration, or similar, ideally within the gas or energy sector
Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively
IT literate with proficiency in in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly
Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management effectively
Adaptable and flexible to deal with fast changing situations and environments, an agile mindset
Ability to work under pressure, managing challenging situations calmly with problem/decision making skills

Benefits

Employee Assistance Programme (EAP)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Employee engagement events and “Employee Voice” programmes
Contributory pension scheme
Sureserve Benefits Hub, accessing over 1000 retail discounts
£26,208 per annum
Life assurance
Bike2Work Scheme
EV Car Scheme
Virtual GP service, available for employees and immediate family
“Sureserve Legends” – celebrating the fantastic ways in which our employees live our values
20 days + Bank holidays (service based increasing holiday scheme)
Strong opportunities for career growth and development

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility checks with a third‑party, including right to work in the uk.
dbs background checks.

Company

Overview

Delivers reliable energy efficiency services across the UK.
Specialises in energy management, compliance, and asset maintenance.
Focuses on optimising energy use and ensuring regulatory compliance for clients.
Works with a broad client base, from local authorities to major utilities companies.
Renowned for expertise in providing turnkey solutions for energy efficiency and environmental control.
Has completed diverse projects, including residential refurbishments and industrial energy upgrades.
Utilises innovative technologies to drive energy savings and sustainability.
Strong presence in both public and private sector projects across the UK.
Regularly involved in large-scale infrastructure projects focused on reducing energy consumption.

Culture + Values

Delivering excellent customer service
Achieving high levels of quality and efficiency
Striving for continuous improvement
Operating with integrity and accountability
Fostering a collaborative, team-oriented culture
Respecting and valuing diversity within the workforce
Being passionate and proud of the work we do

Environment + Sustainability

2050

Net Zero Target

The company has set a long-term goal to achieve net zero emissions by reducing and offsetting greenhouse gas emissions across its operations.

Commitment to reducing carbon emissions across operations
Promoting energy efficiency and sustainability in all projects
Utilizing sustainable building materials and processes
Measuring and improving environmental impact through comprehensive data collection
Engaging with suppliers to align on sustainability practices
Achieving reductions in waste generation and promoting recycling initiatives

Inclusion & Diversity

25%

Women in Leadership

of the leadership team represent women.

Committed to building a diverse and inclusive workforce
Providing equal opportunities for career progression and development
Implementing training programs to raise awareness of unconscious bias
Promoting a culture of respect and inclusivity across the organization
Supporting flexible working to promote work-life balance

Articles

Careers

About Us

Sustainability

Role

Description

customer support

engineer liaison

task scheduling

resource allocation

work scheduling

issue resolution

Manage customer complaints and issues, ensuring swift resolution and maintaining customer satisfaction or escalating where necessary
Liaise with engineers to confirm availability and job completion timelines
Coordinate and schedule engineering tasks for both planned works and responsive repairs ensuring optimal allocation of resources
Maintain and update work schedules, following up on incomplete jobs, rescheduling or adjusting for any changes or emergencies

Requirements

contract admin

organisational

ms office

communication

adaptable

problem solving

Practical experience in contract administration, or similar, ideally within the gas or energy sector
Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively
IT literate with proficiency in in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly
Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management effectively
Adaptable and flexible to deal with fast changing situations and environments, an agile mindset
Ability to work under pressure, managing challenging situations calmly with problem/decision making skills

Benefits

Employee Assistance Programme (EAP)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Employee engagement events and “Employee Voice” programmes
Contributory pension scheme
Sureserve Benefits Hub, accessing over 1000 retail discounts
£26,208 per annum
Life assurance
Bike2Work Scheme
EV Car Scheme
Virtual GP service, available for employees and immediate family
“Sureserve Legends” – celebrating the fantastic ways in which our employees live our values
20 days + Bank holidays (service based increasing holiday scheme)
Strong opportunities for career growth and development

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility checks with a third‑party, including right to work in the uk.
dbs background checks.

Company

Overview

Delivers reliable energy efficiency services across the UK.
Specialises in energy management, compliance, and asset maintenance.
Focuses on optimising energy use and ensuring regulatory compliance for clients.
Works with a broad client base, from local authorities to major utilities companies.
Renowned for expertise in providing turnkey solutions for energy efficiency and environmental control.
Has completed diverse projects, including residential refurbishments and industrial energy upgrades.
Utilises innovative technologies to drive energy savings and sustainability.
Strong presence in both public and private sector projects across the UK.
Regularly involved in large-scale infrastructure projects focused on reducing energy consumption.

Culture + Values

Delivering excellent customer service
Achieving high levels of quality and efficiency
Striving for continuous improvement
Operating with integrity and accountability
Fostering a collaborative, team-oriented culture
Respecting and valuing diversity within the workforce
Being passionate and proud of the work we do

Environment + Sustainability

2050

Net Zero Target

The company has set a long-term goal to achieve net zero emissions by reducing and offsetting greenhouse gas emissions across its operations.

Commitment to reducing carbon emissions across operations
Promoting energy efficiency and sustainability in all projects
Utilizing sustainable building materials and processes
Measuring and improving environmental impact through comprehensive data collection
Engaging with suppliers to align on sustainability practices
Achieving reductions in waste generation and promoting recycling initiatives

Inclusion & Diversity

25%

Women in Leadership

of the leadership team represent women.

Committed to building a diverse and inclusive workforce
Providing equal opportunities for career progression and development
Implementing training programs to raise awareness of unconscious bias
Promoting a culture of respect and inclusivity across the organization
Supporting flexible working to promote work-life balance

Articles

Careers

About Us

Sustainability