IT Support Technician at Hga in San Francisco, CA | USD35-41 | Kablio

Role

Description

software support

network repair

hardware install

ticket management

user support

image creation

provide first line contact regarding all software, specifically AEC software, Microsoft Office (o365), Adobe products, and solving general problems;
utilize technical knowledge to assist with the repair of existing network topologies following IT procedures and methods;
perform installations, change-outs, of hardware/software and peripheral components such as monitors, keyboards, printers, etc. for users upon request or as needed;
travel to HGA’s regional offices to provide in-person support as needed;
understand the importance of overall accountability and provide reports, verbal and/or written updates as requested;
participate and coordinate other issues to appropriate contacts in the firm, such as working with IT Infrastructure teams on servers, networking, and storage;
utilize our IT Service Management (ITSM) ticketing platform to log, track, and prioritize support requests, ensuring accurate documentation of issues and resolutions;
provide technical assistance, troubleshooting, and training to all users as needed in a timely, courteous manner and solicit support from Help Desk team members when needed;
participate in after-hours and weekend on-call support rotation; and
assist with the on-going and open line of communication with the local Office Director so that all parties are mutually informed of issues, changes, short and long-range plans as it relates to equipment and processes;
assist with the creation of software images for the setup of PC’s and also for troubleshooting of PCs;

Requirements

desktop support

powershell

sccm

revit

associate degree

2-4yrs

understand, support, and troubleshoot technical and workflow aspects of a hybrid work environment where users may be in office, at jobsites, or working remotely;
A combination of formal education, technical training, certification, and/or experience that provides the requisite knowledge, skills, and abilities
Willingness to work a flexible schedule (off-hours support & implementation projects)
Willingness to travel to HGA regional offices as needed
Minimum 2-4 years of experience in Desktop Support
Local environment experience with the following preferred: CAE/CAD/REVIT, iOS, MacOS, Windows 10/11, PowerShell, SCCM
Associate degree in computer science or equivalent experience

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1,200+ Professionals

Workforce Across the Nation

Over 1,200 architects, engineers, and designers collaborate nationwide from 13 offices.

60+ Years

Design Legacy

Extensive history of innovation and creating meaningful built environments.

6 Markets

Areas of Expertise

Specializes in arts & culture, healthcare, education, government, science & technology, and energy infrastructure.

6 Disciplines

multidisciplinary Approach

Combines architecture, engineering, interior, landscape, lighting, and digital practice.

Thoughtful design drove growth from a small basement operation into a national powerhouse.
Known for iconic projects such as MetroHealth’s Glick Center, Capital One Hall, and Wolf Ridge Environmental Learning Center.
Portfolio includes enduring community landmarks, modern campuses, advanced labs, and sustainable facilities.
Design narrative built on innovation, shaping meaningful built environments.

Culture + Values

Empathy is understanding and being sensitive to others’ perspectives—both internally with our colleagues and externally with our clients.
Curiosity is the root of creativity. It is about wanting to learn, exploring new ideas, and seeking knowledge.
Meaningful Work is about careful listening, tenacious problem solving, and setting ambitious goals to get to solutions that surpass the status quo.
Originality—thinking independently and creatively—is the foundation of an unexpectedly great solution.
Lasting impact: We strive to make a lasting impact for our employees, our clients, and our communities, today and tomorrow.

Environment + Sustainability

50% reduction

Carbon Emissions Target

Aims to reduce carbon emissions by 50% below 2019 levels by 2030, independent of business growth.

5,300 metric tons

CO₂ Emissions Offset

Achieved carbon neutrality in 2023 by emitting and offsetting ~5,300 metric tons of CO₂ through verified carbon offsets.

176,301 MTCO₂e

Carbon Avoidance

Reported 176,301 metric tons of CO₂ equivalent avoided across 1,156 projects between 2021 and 2023.

5 out of 13

LEED Certified Offices

Five offices are LEED Gold or Platinum certified, with nine achieving WELL Health-Safety Ratings and the remaining aiming for WELL certification by 2024.

Achieved carbon neutrality for all internal business operations by end of 2024 using third-party verified carbon offsets.
Signatory to AIA 2030 (operational carbon), SE 2050 (embodied carbon), AIA Materials Pledge, and MEP 2040 commitment—targeting net-zero embodied carbon in MEP systems by 2040.
Nine offices have WELL Health-Safety Ratings, with all remaining offices aiming for WELL certification by 2024.

Inclusion & Diversity

2.0 ILFI Just Label

Achieved the ILFI Just Label 2.0, a certification for social justice transparency in operations, employee treatment, and community investments.

900 Employee Engagement

Over 900 employees participate in the Employee-led Community Action program, focusing on civic engagement and local impact.

0 Gender-Specific Stats

No gender-specific statistics are publicly listed.

Cultivating Equity is one of the three pillars of HGA’s strategic plan.
Committed to fostering a truly equitable culture where policies, practices, and resources are aligned so all people can thrive.
Seek to attract and retain talent diverse in discipline, race, culture, gender identity, physical ability, religion, sexual orientation, and life experience.

Articles

Our Projects

Careers at HGA

Role

Description

software support

network repair

hardware install

ticket management

user support

image creation

provide first line contact regarding all software, specifically AEC software, Microsoft Office (o365), Adobe products, and solving general problems;
utilize technical knowledge to assist with the repair of existing network topologies following IT procedures and methods;
perform installations, change-outs, of hardware/software and peripheral components such as monitors, keyboards, printers, etc. for users upon request or as needed;
travel to HGA’s regional offices to provide in-person support as needed;
understand the importance of overall accountability and provide reports, verbal and/or written updates as requested;
participate and coordinate other issues to appropriate contacts in the firm, such as working with IT Infrastructure teams on servers, networking, and storage;
utilize our IT Service Management (ITSM) ticketing platform to log, track, and prioritize support requests, ensuring accurate documentation of issues and resolutions;
provide technical assistance, troubleshooting, and training to all users as needed in a timely, courteous manner and solicit support from Help Desk team members when needed;
participate in after-hours and weekend on-call support rotation; and
assist with the on-going and open line of communication with the local Office Director so that all parties are mutually informed of issues, changes, short and long-range plans as it relates to equipment and processes;
assist with the creation of software images for the setup of PC’s and also for troubleshooting of PCs;

Requirements

desktop support

powershell

sccm

revit

associate degree

2-4yrs

understand, support, and troubleshoot technical and workflow aspects of a hybrid work environment where users may be in office, at jobsites, or working remotely;
A combination of formal education, technical training, certification, and/or experience that provides the requisite knowledge, skills, and abilities
Willingness to work a flexible schedule (off-hours support & implementation projects)
Willingness to travel to HGA regional offices as needed
Minimum 2-4 years of experience in Desktop Support
Local environment experience with the following preferred: CAE/CAD/REVIT, iOS, MacOS, Windows 10/11, PowerShell, SCCM
Associate degree in computer science or equivalent experience

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1,200+ Professionals

Workforce Across the Nation

Over 1,200 architects, engineers, and designers collaborate nationwide from 13 offices.

60+ Years

Design Legacy

Extensive history of innovation and creating meaningful built environments.

6 Markets

Areas of Expertise

Specializes in arts & culture, healthcare, education, government, science & technology, and energy infrastructure.

6 Disciplines

multidisciplinary Approach

Combines architecture, engineering, interior, landscape, lighting, and digital practice.

Thoughtful design drove growth from a small basement operation into a national powerhouse.
Known for iconic projects such as MetroHealth’s Glick Center, Capital One Hall, and Wolf Ridge Environmental Learning Center.
Portfolio includes enduring community landmarks, modern campuses, advanced labs, and sustainable facilities.
Design narrative built on innovation, shaping meaningful built environments.

Culture + Values

Empathy is understanding and being sensitive to others’ perspectives—both internally with our colleagues and externally with our clients.
Curiosity is the root of creativity. It is about wanting to learn, exploring new ideas, and seeking knowledge.
Meaningful Work is about careful listening, tenacious problem solving, and setting ambitious goals to get to solutions that surpass the status quo.
Originality—thinking independently and creatively—is the foundation of an unexpectedly great solution.
Lasting impact: We strive to make a lasting impact for our employees, our clients, and our communities, today and tomorrow.

Environment + Sustainability

50% reduction

Carbon Emissions Target

Aims to reduce carbon emissions by 50% below 2019 levels by 2030, independent of business growth.

5,300 metric tons

CO₂ Emissions Offset

Achieved carbon neutrality in 2023 by emitting and offsetting ~5,300 metric tons of CO₂ through verified carbon offsets.

176,301 MTCO₂e

Carbon Avoidance

Reported 176,301 metric tons of CO₂ equivalent avoided across 1,156 projects between 2021 and 2023.

5 out of 13

LEED Certified Offices

Five offices are LEED Gold or Platinum certified, with nine achieving WELL Health-Safety Ratings and the remaining aiming for WELL certification by 2024.

Achieved carbon neutrality for all internal business operations by end of 2024 using third-party verified carbon offsets.
Signatory to AIA 2030 (operational carbon), SE 2050 (embodied carbon), AIA Materials Pledge, and MEP 2040 commitment—targeting net-zero embodied carbon in MEP systems by 2040.
Nine offices have WELL Health-Safety Ratings, with all remaining offices aiming for WELL certification by 2024.

Inclusion & Diversity

2.0 ILFI Just Label

Achieved the ILFI Just Label 2.0, a certification for social justice transparency in operations, employee treatment, and community investments.

900 Employee Engagement

Over 900 employees participate in the Employee-led Community Action program, focusing on civic engagement and local impact.

0 Gender-Specific Stats

No gender-specific statistics are publicly listed.

Cultivating Equity is one of the three pillars of HGA’s strategic plan.
Committed to fostering a truly equitable culture where policies, practices, and resources are aligned so all people can thrive.
Seek to attract and retain talent diverse in discipline, race, culture, gender identity, physical ability, religion, sexual orientation, and life experience.

Articles

Our Projects

Careers at HGA