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Application Support Engineer
Hexagon R&D India
Investigate and resolve advanced configuration issues in Reliance, collaborate with cross-functional teams, and contribute to knowledgebase and processes. Expected to have hands-on experience in Java, various databases, and cloud architecture.
18d ago
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Pune, Maharashtra, India
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Engineering
Research & Development
Consulting
Design
Technology Solutions
Data Analytics
Automation
System Integration
Sector Specialisms
Large-scale Construction
Mining
Intricate Manufacturing
Space Exploration
Public Safety
Defence
Asset Lifecycle Intelligence
Autonomous Solutions
Role
What you would be doing
cloud deployment
cloud troubleshooting
sso integration
performance analysis
support collaboration
code review
- Cloud deployment and troubleshooting for Cloud hosted SaaS deployments.
- Contribute updating related procedures and processes.
- Review Advanced Configuration Issues tickets assigned from level-1 support specialists.
- Troubleshoot product integration issues related to LDAP, SSL, SSO/SAML, etc.
- Read, analyze, performance related heap and thread dump files, in order to find the root cause of performance issue, to provide effective resolutions and workarounds.
- Work as a team player to drive team performance to achieve goals and objectives.
- Define solutions and workarounds for customer cases.
- Work alongside other team members, as well as L1, and L3 to elevate technology and consistently apply best practices.
- Collaborate cross-functionally with business users, project managers and other engineers to achieve elegant solutions.
- Write knowledgebase articles.
- Provide recommendations for continuous improvement.
- Ongoing maintenance, support and follow up on all assigned tickets.
- Define enhancement areas for product from code, and usability areas.
- Troubleshoot product-to-web applications connections (Apache Tomcat, WebSphere, WebLogic).
- Code review for issues reported to define broken code.
- Attend scheduled meetings, and respond to internal and customer emails, phone calls, etc. as needed.
- Deliver a high level of customer service resulting in high customer service ratings and our NPS industry benchmark.
- Work with level3 about their findings to define the next steps of handling the broken code.
What you bring
java
mysql
communication
scrum
cloud architecture
degree
- Hands-on experience in Java, MySQL, MS-SQL Server, Oracle, etc.
- Effective and efficient Communication with customers.
- Experience with Scrum/Agile development methodologies.
- Capable of delivering on multiple competing priorities with little supervision.
- Cloud architecture understanding and knowledge.
- University degree in software engineering, computer science, or related field
- Experience with test-driven development and automated testing frameworks.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are mentioned: 'hexagon is an equal opportunity employer and we are committed to maintaining a discrimination and harassment free environment. therefore, all job offers are subject to positive background checks.'
People also searched
Company
Overview
- Hexagon R&D India is part of a global technology company specializing in innovative digital solutions.
- The company focuses on advancing industries like energy, infrastructure, and transport, empowering clients to achieve operational efficiency.
- It provides cutting-edge R&D services that blend software, hardware, and engineering technologies.
- Hexagon R&D India has a legacy of delivering high-value solutions for complex industrial challenges, particularly in fields like water resources and marine.
- The company creates smart city solutions and improves resource management in utilities, transport, and heavy civil sectors.
- Hexagon R&D India plays a key role in enhancing the digital transformation of industries through research, development, and consulting services.
- Inspires employees for holistic and organic growth.
- Values team collaboration, knowledge exchange, and retains motivated, creative individuals.
- Encourages flat hierarchies, agile methods, open communication, new ideas, and constructive feedback.
- Focuses on outcomes over strict schedules.
- Social activities build strong team spirit, turning colleagues into lasting friends.
35 Nationalities
Global Workforce Diversity
Showcases the company's commitment to a multicultural and inclusive workplace.
21% Women
Women in Leadership
Details the current percentage of women employees and ambitious future targets.
4.2/5 Rating
Employee Reviews on Glassdoor
Reflects positive employee sentiment towards the company's DEI efforts.
- DEI initiatives include: 'Embracing Diversity Across Borders', 'Empowering Equality and Gender Diversity', 'Championing Inclusion for Persons with Disabilities'
- Employee-resource initiatives: Working Parents ERG; Begin.Again return-to-work for women in tech; HxGN Unite; ONE People; HxGN WILL; Cafe Connects; Reverse Mentorship Program
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