Visitor Experience Manager at Auckland Council in Auckland, Auckland, New Zealand | NZD85,000-95,000 | Kablio

Role

Description

Requirements

operations

financial

hr

visitor experience

team leadership

7+ years

Experience managing operational, financial, and human resources, including rostering, training, and budget oversight.
Proven ability to deliver high-quality visitor experiences in a fast-paced, public-facing setting, with the ability to manage escalated issues and incidents effectively.
Demonstrated success leading and developing teams, including coaching, performance management, and fostering a positive, supportive work culture.
Applicants must have the right to work in NZ. Visa support is not available for this role.
Good working knowledge and application of tikanga and te ao Māori, with a commitment to continually developing and embedding bicultural practice in daily operations.
7+ years’ experience managing a front-of-house team in a customer-facing environment, with a proven ability to engender teamwork, collaboration, and a shared sense of purpose.
Awareness of accessibility principles and experience championing inclusive visitor experiences.

Benefits

Access to professional development opportunities and a flexible work environment that empowers you to thrive.
A growing range of discounts and partnership benefits. For a snapshot, please click here: Benefits
Salary range: $85k–$95k, depending on experience
Salary: Budgeted within $85–95k, dependent on skills and experience.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

visa support is not available; applicants must already have work rights in nz.

Security clearance

Information not given or found

Company

Overview

2010

Year Established

The organization was founded in 2010 to oversee the growth and development of New Zealand's largest city.

Over 1 Million

Impact Metrics

The Council's services affect over 1 million residents annually.

10 Years

First Decade Impact

In its first decade, the Council spearheaded numerous infrastructure projects addressing rapid population growth.

Large-Scale

Urban Renewal Projects

Significant efforts have been directed toward large-scale urban renewal programs and public transportation developments.

The Council ensures the delivery of a wide range of local services, including public transport, water management, and community facilities.
It operates across multiple sectors, including urban development, transportation, utilities, and environmental services.
Auckland Council has been instrumental in shaping the city’s sustainability initiatives and long-term planning strategies.
The Council’s work delivers everything from parks and libraries to waste management and housing.
Notable projects include the development of public transportation networks and enhancing green spaces.
Auckland's unique location as a coastal city drives the Council's focus on managing marine and water resources sustainably.

Culture + Values

Atawhai | Kindness, generosity
Kotahi | Strength in diversity
Auaha | Creativity, innovation
Pono | Integrity
Taonga tuku iho | Future generations

Environment + Sustainability

50% by 2030

Greenhouse Gas Reduction

Target to reduce greenhouse gas emissions by 50% by 2030 compared to 2016 baseline.

Net Zero by 2050

Emissions Goal

Aim to achieve net zero emissions by 2050, aligning with global climate targets.

94% Reduction

Per-Capita Emissions

Projected 94% reduction in per-capita emissions by 2050 compared to 2016 levels.

50% to 94%

Decarbonisation Pathway

Projected decarbonisation pathway showing a 50% reduction by 2030 and 94% reduction by 2050.

Eliminate reliance on gas heaters and increase renewable energy use in new and existing buildings.
Enhance public transport, cycling, and walking infrastructure to reduce private vehicle use.
Implement waste reduction strategies across food, paper, plastic, and wood waste streams.
Promote reforestation and sustainable land-use practices to enhance carbon capture.
Transition to electric vehicles and zero-emission public transport systems.
Initiatives underway include forest planting, gas boiler phase-out, and office consolidation.

Inclusion & Diversity

Ethnic Communities Advisory Panel advises on regional strategies, policies and plans based on ethnic community experience
Pacific Peoples Advisory Panel provides guidance to improve outcomes and engagement with Pacific cultures
Independent Māori Statutory Board ensures adherence to Treaty of Waitangi and promotes Māori interests
Council focus: "Recognise, value and celebrate Aucklanders\' differences as a strength" within Auckland Plan
Diverse advisory panels reflect strategic commitment to culturally responsive policymaking

Articles

Careers at Auckland Council

Auckland Council Projects

Sustainability at Auckland Council

Auckland Council News

Company

Overview

2010

Year Established

The organization was founded in 2010 to oversee the growth and development of New Zealand's largest city.

Over 1 Million

Impact Metrics

The Council's services affect over 1 million residents annually.

10 Years

First Decade Impact

In its first decade, the Council spearheaded numerous infrastructure projects addressing rapid population growth.

Large-Scale

Urban Renewal Projects

Significant efforts have been directed toward large-scale urban renewal programs and public transportation developments.

The Council ensures the delivery of a wide range of local services, including public transport, water management, and community facilities.
It operates across multiple sectors, including urban development, transportation, utilities, and environmental services.
Auckland Council has been instrumental in shaping the city’s sustainability initiatives and long-term planning strategies.
The Council’s work delivers everything from parks and libraries to waste management and housing.
Notable projects include the development of public transportation networks and enhancing green spaces.
Auckland's unique location as a coastal city drives the Council's focus on managing marine and water resources sustainably.

Culture + Values

Atawhai | Kindness, generosity
Kotahi | Strength in diversity
Auaha | Creativity, innovation
Pono | Integrity
Taonga tuku iho | Future generations

Environment + Sustainability

50% by 2030

Greenhouse Gas Reduction

Target to reduce greenhouse gas emissions by 50% by 2030 compared to 2016 baseline.

Net Zero by 2050

Emissions Goal

Aim to achieve net zero emissions by 2050, aligning with global climate targets.

94% Reduction

Per-Capita Emissions

Projected 94% reduction in per-capita emissions by 2050 compared to 2016 levels.

50% to 94%

Decarbonisation Pathway

Projected decarbonisation pathway showing a 50% reduction by 2030 and 94% reduction by 2050.

Eliminate reliance on gas heaters and increase renewable energy use in new and existing buildings.
Enhance public transport, cycling, and walking infrastructure to reduce private vehicle use.
Implement waste reduction strategies across food, paper, plastic, and wood waste streams.
Promote reforestation and sustainable land-use practices to enhance carbon capture.
Transition to electric vehicles and zero-emission public transport systems.
Initiatives underway include forest planting, gas boiler phase-out, and office consolidation.

Inclusion & Diversity

Ethnic Communities Advisory Panel advises on regional strategies, policies and plans based on ethnic community experience
Pacific Peoples Advisory Panel provides guidance to improve outcomes and engagement with Pacific cultures
Independent Māori Statutory Board ensures adherence to Treaty of Waitangi and promotes Māori interests
Council focus: "Recognise, value and celebrate Aucklanders\' differences as a strength" within Auckland Plan
Diverse advisory panels reflect strategic commitment to culturally responsive policymaking

Articles

Careers at Auckland Council

Auckland Council Projects

Sustainability at Auckland Council

Auckland Council News