Customer Support Consultant at Rea Group in Sydney, New South Wales, Australia | Kablio

Role

Description

feedback

issue resolution

customer demand

innovation

cross‑communication

team performance

Provide thoughtful and insightful feedback to improve REA products and services
Balance customer demand and multi-tasking in a fast-paced customer contact environment
Resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely manner
Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence
Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome
Work as part of a high performing team, driving for performance excellence

Requirements

zendesk

slack

salesforce

customer service

growth mindset

resilience

Demonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy
1+ years’ experience in a similar corporate, call centre environment that is fast-paced and ever changing
Demonstrated growth mindset and enthusiasm for learning
Be digitally-savvy, we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points)
Experience resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs
Experience in real estate roles like leasing consultant, property manager or similar are highly beneficial
Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset
Someone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers

Benefits

Flexible parental leave offering for primary and secondary carers
Permanent full time role based in Sydney
Hackdays so you can bring your big ideas to life
Flexible leave options including, birthday leave and purchase additional leave
A hybrid and flexible approach to working
Solve different problems every day and enjoy great learning opportunities!
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1995

Company Origins

The company was established in a Melbourne garage, marking the beginning of its journey to become a publicly traded entity.

A$928M Revenue

Financial Performance

The company achieved significant revenue growth, exceeding A$928 million in fiscal year 2021.

16+ Brands

Brand Portfolio

The company has expanded its portfolio to include over 16 brands, including strategic investments and ventures.

Flagship platforms like realestate.com.au and realcommercial.com.au attract millions of users monthly across Australia and beyond.
International expansion included acquisitions in Europe, Asia, and North America, spanning Italy, Luxembourg, India, and the US.
Its services span residential, commercial, and industrial property advertising, mortgage brokering, and property analytics.
Blended agile tech culture: cloud-native, multi-language engineering teams driving user-centric innovation.
Notable moves: controlling atHome in Europe, merging SEA assets with PropertyGuru, and eyeing stakes in the UK’s Rightmove.

Culture + Values

Believes in making a positive difference for people, its customers, and its communities.
Driven by values of integrity, innovation, and collaboration.
Takes responsibility and accountability for its actions.
Passionate about its work and the impact it makes.
Has a growth mindset, encouraging new ideas and continuous learning.
Fosters an inclusive, supportive, and diverse culture where everyone can thrive.

Environment + Sustainability

Net Zero by 2030

Carbon Emissions Target

Committed to achieving net zero carbon emissions by 2030 through impactful sustainability initiatives.

The company has implemented energy-efficient practices and renewable energy sourcing.
They have invested in carbon offset programs to neutralize their environmental impact.
The company has committed to reducing waste and increasing recycling initiatives across operations.
The company tracks and reports on its sustainability performance annually.

Inclusion & Diversity

50% women

Women in Leadership

Target to achieve gender balance in leadership roles by a specified year.

Reports on gender diversity across all levels of the business.
Sets targets for gender pay equity and tracks progress.
Promotes a workplace culture that supports individual needs and encourages flexible work arrangements.
Initiatives to support diverse backgrounds and perspectives.

Articles

Role

Description

feedback

issue resolution

customer demand

innovation

cross‑communication

team performance

Provide thoughtful and insightful feedback to improve REA products and services
Balance customer demand and multi-tasking in a fast-paced customer contact environment
Resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely manner
Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence
Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome
Work as part of a high performing team, driving for performance excellence

Requirements

zendesk

slack

salesforce

customer service

growth mindset

resilience

Demonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy
1+ years’ experience in a similar corporate, call centre environment that is fast-paced and ever changing
Demonstrated growth mindset and enthusiasm for learning
Be digitally-savvy, we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points)
Experience resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs
Experience in real estate roles like leasing consultant, property manager or similar are highly beneficial
Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset
Someone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers

Benefits

Flexible parental leave offering for primary and secondary carers
Permanent full time role based in Sydney
Hackdays so you can bring your big ideas to life
Flexible leave options including, birthday leave and purchase additional leave
A hybrid and flexible approach to working
Solve different problems every day and enjoy great learning opportunities!
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1995

Company Origins

The company was established in a Melbourne garage, marking the beginning of its journey to become a publicly traded entity.

A$928M Revenue

Financial Performance

The company achieved significant revenue growth, exceeding A$928 million in fiscal year 2021.

16+ Brands

Brand Portfolio

The company has expanded its portfolio to include over 16 brands, including strategic investments and ventures.

Flagship platforms like realestate.com.au and realcommercial.com.au attract millions of users monthly across Australia and beyond.
International expansion included acquisitions in Europe, Asia, and North America, spanning Italy, Luxembourg, India, and the US.
Its services span residential, commercial, and industrial property advertising, mortgage brokering, and property analytics.
Blended agile tech culture: cloud-native, multi-language engineering teams driving user-centric innovation.
Notable moves: controlling atHome in Europe, merging SEA assets with PropertyGuru, and eyeing stakes in the UK’s Rightmove.

Culture + Values

Believes in making a positive difference for people, its customers, and its communities.
Driven by values of integrity, innovation, and collaboration.
Takes responsibility and accountability for its actions.
Passionate about its work and the impact it makes.
Has a growth mindset, encouraging new ideas and continuous learning.
Fosters an inclusive, supportive, and diverse culture where everyone can thrive.

Environment + Sustainability

Net Zero by 2030

Carbon Emissions Target

Committed to achieving net zero carbon emissions by 2030 through impactful sustainability initiatives.

The company has implemented energy-efficient practices and renewable energy sourcing.
They have invested in carbon offset programs to neutralize their environmental impact.
The company has committed to reducing waste and increasing recycling initiatives across operations.
The company tracks and reports on its sustainability performance annually.

Inclusion & Diversity

50% women

Women in Leadership

Target to achieve gender balance in leadership roles by a specified year.

Reports on gender diversity across all levels of the business.
Sets targets for gender pay equity and tracks progress.
Promotes a workplace culture that supports individual needs and encourages flexible work arrangements.
Initiatives to support diverse backgrounds and perspectives.

Articles