NOC Engineer at Telent in GB Camberley / Riverside | Camberley, Surrey, United Kingdom | Kablio

Role

Description

incident management

sla monitoring

remote support

change management

trend analysis

problem management

Take technical ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection.
Collaborate with the Telent Service Desk team to ensure timely updates and adherence to customer Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s).
Provide remote technical support for the Network Services customer base, including troubleshooting, diagnosis, and data analysis of Network Infrastructure.
Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact.
Develop trend analysis and root cause analysis to support Incident and Problem Management processes.
Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels.
Review performance reports to identify trends and assist the Problem Management Process in improving future issue resolution.
Notify customers and third parties of technical issues, outages, and remediation statuses.

Requirements

comptia a+

comptia network+

ccna

service desk

noc engineering

adaptability

Possess a willingness to learn and develop
Respect others and the process, and able to work well in a team environment
CompTIA Network+ (desirable but not essential)
CompTIA A+ certification (preferred)
CompTIA ITF+ (desirable but not essential)
Live within a commutable distance to Farnborough Business Park
CCNA or JNCIA (desirable but not essential)
Adaptable to changing situations and able to prioritize workload / urgency of tasks
We are also open to applications from anyone with experience within an IT Service Desk Analyst / Service Desk Engineer role or a similar troubleshoot and fix / triage background
Possess some relevant NOC Engineering experience or similar experience of troubleshooting and fixing Networks related problems
CCT / CCST Cisco (desirable but not essential)

Benefits

Growth and development opportunities
Company matched pension scheme
Discounts on Cinema, Restaurants and Shopping with Telent Reward & Discount scheme
Occupational health support and wellbeing Portal
A range of family friendly policies via the Telent Flexible Benefits platform
26 days annual leave, plus bank holidays, and the option to purchase or sell annual leave days each year
Uncapped overtime when available

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2006

Year Founded

The company was established with decades of experience in mission-critical communications and technology.

Specializes in the design, build, support, and management of the UK’s critical digital infrastructure.
Operates across a wide range of industries including transport, emergency services, network providers, and the public sector.
Services encompass network planning, installation, and maintenance, as well as network construction and management.
Key areas of expertise include: Networks, Safety & Security, Control & Automation, Cyber Security, National Digital Infrastructure.

Culture + Values

We are clear communicators.
We respect differing backgrounds and cultures.
We share learnings and listen to the experiences of others.
We celebrate success.
We are informed about corporate matters.
We take an active role in safety and security culture.
We are proud to maintain safety standards.
We drive development and career progression.
We understand our personal accountability.
We seek out opportunities for teamwork.
We challenge constructively when working towards shared goals.
We maintain a positive and ‘can do’ attitude.
We practise a ‘One Team’ mindset.
We strive for continuous improvement.
We build and maintain trust with customers.
We provide high-quality, dependable, and ever-advancing solutions.
We are commercially aware.

Environment + Sustainability

2050

Net Zero Target

Aim to achieve net zero emissions by 2050 through comprehensive sustainability initiatives.

46.2%

Emissions Reduction Target

Committed to reducing absolute scope 1 and 2 GHG emissions by a significant 46.2% by 2030, calculated from a 2020 base year.

Inclusion & Diversity

22% Workforce

Women Representation

Reflects the proportion of women in the workforce as of 2022, highlighting gender diversity within the organization.

15.47% Pay Gap

Gender Pay Disparity

Indicates the average percentage difference in pay between men and women, emphasizing the need for pay equity.

18.61% Pay Gap

Gender Pay Disparity

Highlights the gender-based wage gap, underscoring the importance of equitable compensation practices.

Articles

2023 Gender Pay Gap Report

Case Studies

Role

Description

incident management

sla monitoring

remote support

change management

trend analysis

problem management

Take technical ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection.
Collaborate with the Telent Service Desk team to ensure timely updates and adherence to customer Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s).
Provide remote technical support for the Network Services customer base, including troubleshooting, diagnosis, and data analysis of Network Infrastructure.
Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact.
Develop trend analysis and root cause analysis to support Incident and Problem Management processes.
Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels.
Review performance reports to identify trends and assist the Problem Management Process in improving future issue resolution.
Notify customers and third parties of technical issues, outages, and remediation statuses.

Requirements

comptia a+

comptia network+

ccna

service desk

noc engineering

adaptability

Possess a willingness to learn and develop
Respect others and the process, and able to work well in a team environment
CompTIA Network+ (desirable but not essential)
CompTIA A+ certification (preferred)
CompTIA ITF+ (desirable but not essential)
Live within a commutable distance to Farnborough Business Park
CCNA or JNCIA (desirable but not essential)
Adaptable to changing situations and able to prioritize workload / urgency of tasks
We are also open to applications from anyone with experience within an IT Service Desk Analyst / Service Desk Engineer role or a similar troubleshoot and fix / triage background
Possess some relevant NOC Engineering experience or similar experience of troubleshooting and fixing Networks related problems
CCT / CCST Cisco (desirable but not essential)

Benefits

Growth and development opportunities
Company matched pension scheme
Discounts on Cinema, Restaurants and Shopping with Telent Reward & Discount scheme
Occupational health support and wellbeing Portal
A range of family friendly policies via the Telent Flexible Benefits platform
26 days annual leave, plus bank holidays, and the option to purchase or sell annual leave days each year
Uncapped overtime when available

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2006

Year Founded

The company was established with decades of experience in mission-critical communications and technology.

Specializes in the design, build, support, and management of the UK’s critical digital infrastructure.
Operates across a wide range of industries including transport, emergency services, network providers, and the public sector.
Services encompass network planning, installation, and maintenance, as well as network construction and management.
Key areas of expertise include: Networks, Safety & Security, Control & Automation, Cyber Security, National Digital Infrastructure.

Culture + Values

We are clear communicators.
We respect differing backgrounds and cultures.
We share learnings and listen to the experiences of others.
We celebrate success.
We are informed about corporate matters.
We take an active role in safety and security culture.
We are proud to maintain safety standards.
We drive development and career progression.
We understand our personal accountability.
We seek out opportunities for teamwork.
We challenge constructively when working towards shared goals.
We maintain a positive and ‘can do’ attitude.
We practise a ‘One Team’ mindset.
We strive for continuous improvement.
We build and maintain trust with customers.
We provide high-quality, dependable, and ever-advancing solutions.
We are commercially aware.

Environment + Sustainability

2050

Net Zero Target

Aim to achieve net zero emissions by 2050 through comprehensive sustainability initiatives.

46.2%

Emissions Reduction Target

Committed to reducing absolute scope 1 and 2 GHG emissions by a significant 46.2% by 2030, calculated from a 2020 base year.

Inclusion & Diversity

22% Workforce

Women Representation

Reflects the proportion of women in the workforce as of 2022, highlighting gender diversity within the organization.

15.47% Pay Gap

Gender Pay Disparity

Indicates the average percentage difference in pay between men and women, emphasizing the need for pay equity.

18.61% Pay Gap

Gender Pay Disparity

Highlights the gender-based wage gap, underscoring the importance of equitable compensation practices.

Articles

2023 Gender Pay Gap Report

Case Studies