Rent, sell, install and maintain water heaters, HVAC, plumbing, smart‑home, water‑purification & electrical solutions.
Handle customer payments, AR reconciliation, reporting, and provide admin support.
6 days ago ago
Junior (1-3 years)
Contractor
Burlington, Ontario, Canada
Office Full-Time
Company Size
2,600 Employees
Service Specialisms
HVAC
Plumbing
Water Purification
Water Heaters
Smart Home Systems
Electrical Services
Green Home Solutions
Generators
Sector Specialisms
Residential
Commercial
Plumbing
HVAC
Furnace Repair
Heating
Cooling
Water Treatment
Role
Description
reporting
analytics
payments
ar reconciliation
documentation
troubleshooting
Processing assigned work
Complete Daily and Weekly Reporting
Provide additional analytical reporting and other support as requested by Supervisor/Manager
Provide exceptional customer service, internally and externally
Manage customer payments
Investigate and reconcile aged AR
Responsible to ensure that process documentation related to the scope of responsibility are kept current
Complete assigned work to meet team SLA
Develop and nurture a culture of safety, quality, service, efficiency, and consistency
Coordinate the activities to identify, troubleshoot and find solutions to problems related to process, people and IT failures
Complete exception handling and open order investigations
Requirements
microsoft office
business degree
hvac
time management
customer service
teamwork
Experience in managing customer payments and receivables including the reconciliation of payments
Excellent time management and organization skills
High level of attention to detail and the ability to follow a task through to completion
Related experience in the HVAC industry would be considered an asset
Completion of a post-secondary degree/diploma in Business Administration or a related field
Demonstrated ability to work in a team environment
Advanced computer skills including the Microsoft Office suite- Excel, Word and PowerPoint
Exceptional verbal and written communication skills and customer service skills
Strong interpersonal skills with the ability to work well in a team environment
Benefits
A great benefits plan for you / your family
Career paths so you can advance in the company
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$2.8B
Acquisition Value
The company was acquired by CK Group for $2.8 billion in 2017.
2 million
Customers Served
The company currently supports over 2 million customers across its operations.
$750M
Annual Revenue
Generated roughly $750 million in annual revenue.
2005
Rebranding Year
The company rebranded from Union Energy to Reliance Home Comfort in 2005.
Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.
Culture + Values
Honesty
Passionate
“Guiding Principles are embedded in our DNA” shaping interactions and daily operations
Annual Summit to educate, motivate and celebrate team members
President’s Club & Award recognizing top performers living the Guiding Principles
Monthly Comfort Ambassador recognition for team members embodying Guiding Principles
Environment + Sustainability
10,000 Trees
Tree Planting Initiative
Collaboration with One Tree Planted to support reforestation efforts tied to paperless billing adoption.
25,000 tCO₂e/year
Methane Capture Impact
Carbon offset credits offered with SmartAir™ Green Series support methane reduction and landfill energy conversion projects.
Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)
Inclusion & Diversity
Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.