Description

• Assign tasks, set performance goals, and conduct regular review of work product.
• Invoice Processing: Monitor invoicing performance of the AR team, ensuring accurate and timely invoicing according to company best practices.
• Trains and monitors Customer Service Specialists, their performance and activities to meet/exceed booking rates and inbound/outbound phone call activity (ACD) service levels.
• Assist team members with resolving systemic challenges or complicated invoicing matters
• Perform work while sitting and/or standing at an individual work station or office
• Collaborate with branch management, sales staff, and back-office personnel to resolve disputes.
• Collections management: Monitor overdue accounts and implement collections strategies.
• Make timely deposits and assure AR aging report is up to date and addressed as needed
• Investigate and resolve issues related to payment application, adjustments, and errors.
• Perform weekly payroll and assure all state/local/and company policies are followed
• Identify opportunities to streamline the AR processes and collaborate with cross functional teams
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Team Leadership: Supervise, train and mentor the accounts receivable specialist team.
• Collaborate with staff accountants and Controller to ensure AR subledgers are reconciled to general ledger.

Requirements

• Work well independently & with integrity in a structured yet relaxed environment
• Ability to easily cultivate strong rapport with customers and co-workers
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Reliable, Year-Round Work
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Minimum of 1-year of supervisory or management experience in an office setting is required
• Communicate verbally via phone or other communication device.
• Excellent written and verbal communication skills

Benefits

• Life insurance
• Flexible spending account
• Comprehensive Medical, Dental and Vision Benefits
• Employee discounts
• Paid Time Off and Paid Holidays
• Health savings accounting
• Weekly Paychecks
• Company paid short term life insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance