Account Services Coordinator at Martin Marietta in Raleigh, NC | Kablio

Role

Description

order processing

issue resolution

kpi management

customer relations

team collaboration

feedback reporting

Process orders, returns, and credits accurately and efficiently.
Troubleshoot and resolve customer issues and complaints to ensure satisfaction.
Meet or exceed established KPIs and performance goals.
Build and maintain strong customer relationships through clear, empathetic communication.
Collaborate with cross-functional teams (e.g., Sales, Finance) to resolve customer concerns.
Provide feedback to management on recurring issues, patterns, and customer trends.
Respond promptly and professionally to customer inquiries via phone and email.

Requirements

excel

jd edwards

3+ years

communication

problem‑solving

self‑starter

Exceptional written and verbal communication skills; able to communicate courteously and clearly with customers and internal teams.
3+ years of experience in an Account Services or Customer Support role; knowledge of manufacturing processes—warehouse, shipping, logistics, etc.—is a plus.
Intermediate to advanced proficiency in Microsoft Excel; experience with JD Edwards is desirable.
Strong critical thinking and problem-solving skills with the ability to analyze and resolve challenges creatively and effectively.
Openness to change and commitment to continuous learning.
Ability to thrive in a fast-paced environment and meet tight deadlines.
Willingness to “roll up your sleeves” and work collaboratively in a hands-on capacity.
Self-starter with the ability to learn quickly and work independently with minimal supervision.

Benefits

Matching Gift Program
New Auto Purchase Discount Plans
Dependent Care Reimbursement Account
Wellness Programs
401(k) with Company matching
College Scholarship Program – for dependent children
Health Care Reimbursement Account
Educational/Tuition Assistance Plan
Direct Deposit Payroll
Salary Continuation – Short-Term Disability
Long-Term Disability Options
Spouse & Dependent Life Insurance
Prescription Drug
Paid Holidays and Vacation
Employee Assistance Plan
Employee Life Insurance
Business Travel Accident Insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1993

Year Established

The company has grown to become a leading producer of construction materials in the U.S.

Specializes in aggregates, cement, ready-mixed concrete, and asphalt, which are used in major infrastructure projects.
Supplies materials for projects ranging from highways to residential communities across North America.
Financially robust and publicly traded, with consistent growth, making it a major player in the building materials industry.
Renowned for dedication to sustainable practices in producing essential materials for construction and infrastructure.
Involved in projects spanning critical transportation networks, utilities, and public infrastructure.
Offers services in quarry operations and environmental management in addition to core business.

Culture + Values

Committed to unwavering safety and health for its people and community.
Dedicated to ethical business practices that respect, include, and value everyone.
Committed to leading through responsible innovation, continuous improvement, and diverse leadership.
Strength and success come from people and respectful relationships in diverse communities.
Committed to making the world better today and for future generations, with a lasting impact.

Environment + Sustainability

Net Zero by 2050

Entire Value Chain Commitment

Aims to achieve Net Zero across the full value chain by 2050 with specific targets for Scope 1 and Scope 2 emissions.

Carbon Intensity 0.725

Cement Operations Performance

Carbon intensity of 0.725 ton CO₂e per ton of cement in 2022, reflecting a 13% reduction from 2010 baseline.

10,000 Metric Ton Reduction

Wind Turbines Impact

Annual CO₂ reduction achieved through the installation of wind turbines at Woodville, OH.

20% Fuel Efficiency Gain

Hybrid Wheel Loaders

Purchased seven hybrid wheel loaders, improving fuel efficiency by 20% compared to conventional diesel units.

Purchased seven hybrid wheel loaders (~20% more fuel‑efficient than conventional diesel units).
Total Injury Incident Rate of 0.78 in 2022 and 99.8% employees with zero lost‑time incidents; no significant environmental violations and < $19,000 in total penalties.
Board‑level Ethics, Environment, Safety & Health committee oversees environmental strategy; management Compensation Committee ties incentive pay to sustainability targets.

Inclusion & Diversity

Published EEO‑1 data; launched dedicated Inclusion, Engagement & Diversity website section; elevated Head of Inclusion & Engagement to VP level.
Joined CEO Pledge for Diversity & Inclusion to support a trusting environment where employees are empowered to discuss diversity and inclusion.
No DEI numeric stats on gender in public proxy/website; however EEO‑1 reporting implies internal tracking of workforce demographics.

Articles

Role

Description

order processing

issue resolution

kpi management

customer relations

team collaboration

feedback reporting

Process orders, returns, and credits accurately and efficiently.
Troubleshoot and resolve customer issues and complaints to ensure satisfaction.
Meet or exceed established KPIs and performance goals.
Build and maintain strong customer relationships through clear, empathetic communication.
Collaborate with cross-functional teams (e.g., Sales, Finance) to resolve customer concerns.
Provide feedback to management on recurring issues, patterns, and customer trends.
Respond promptly and professionally to customer inquiries via phone and email.

Requirements

excel

jd edwards

3+ years

communication

problem‑solving

self‑starter

Exceptional written and verbal communication skills; able to communicate courteously and clearly with customers and internal teams.
3+ years of experience in an Account Services or Customer Support role; knowledge of manufacturing processes—warehouse, shipping, logistics, etc.—is a plus.
Intermediate to advanced proficiency in Microsoft Excel; experience with JD Edwards is desirable.
Strong critical thinking and problem-solving skills with the ability to analyze and resolve challenges creatively and effectively.
Openness to change and commitment to continuous learning.
Ability to thrive in a fast-paced environment and meet tight deadlines.
Willingness to “roll up your sleeves” and work collaboratively in a hands-on capacity.
Self-starter with the ability to learn quickly and work independently with minimal supervision.

Benefits

Matching Gift Program
New Auto Purchase Discount Plans
Dependent Care Reimbursement Account
Wellness Programs
401(k) with Company matching
College Scholarship Program – for dependent children
Health Care Reimbursement Account
Educational/Tuition Assistance Plan
Direct Deposit Payroll
Salary Continuation – Short-Term Disability
Long-Term Disability Options
Spouse & Dependent Life Insurance
Prescription Drug
Paid Holidays and Vacation
Employee Assistance Plan
Employee Life Insurance
Business Travel Accident Insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1993

Year Established

The company has grown to become a leading producer of construction materials in the U.S.

Specializes in aggregates, cement, ready-mixed concrete, and asphalt, which are used in major infrastructure projects.
Supplies materials for projects ranging from highways to residential communities across North America.
Financially robust and publicly traded, with consistent growth, making it a major player in the building materials industry.
Renowned for dedication to sustainable practices in producing essential materials for construction and infrastructure.
Involved in projects spanning critical transportation networks, utilities, and public infrastructure.
Offers services in quarry operations and environmental management in addition to core business.

Culture + Values

Committed to unwavering safety and health for its people and community.
Dedicated to ethical business practices that respect, include, and value everyone.
Committed to leading through responsible innovation, continuous improvement, and diverse leadership.
Strength and success come from people and respectful relationships in diverse communities.
Committed to making the world better today and for future generations, with a lasting impact.

Environment + Sustainability

Net Zero by 2050

Entire Value Chain Commitment

Aims to achieve Net Zero across the full value chain by 2050 with specific targets for Scope 1 and Scope 2 emissions.

Carbon Intensity 0.725

Cement Operations Performance

Carbon intensity of 0.725 ton CO₂e per ton of cement in 2022, reflecting a 13% reduction from 2010 baseline.

10,000 Metric Ton Reduction

Wind Turbines Impact

Annual CO₂ reduction achieved through the installation of wind turbines at Woodville, OH.

20% Fuel Efficiency Gain

Hybrid Wheel Loaders

Purchased seven hybrid wheel loaders, improving fuel efficiency by 20% compared to conventional diesel units.

Purchased seven hybrid wheel loaders (~20% more fuel‑efficient than conventional diesel units).
Total Injury Incident Rate of 0.78 in 2022 and 99.8% employees with zero lost‑time incidents; no significant environmental violations and < $19,000 in total penalties.
Board‑level Ethics, Environment, Safety & Health committee oversees environmental strategy; management Compensation Committee ties incentive pay to sustainability targets.

Inclusion & Diversity

Published EEO‑1 data; launched dedicated Inclusion, Engagement & Diversity website section; elevated Head of Inclusion & Engagement to VP level.
Joined CEO Pledge for Diversity & Inclusion to support a trusting environment where employees are empowered to discuss diversity and inclusion.
No DEI numeric stats on gender in public proxy/website; however EEO‑1 reporting implies internal tracking of workforce demographics.

Articles