TechOps Generalist at Octopus Energy in Coventry, England, United Kingdom | Kablio

Role

Description

saas migrations

tech support

supplier management

project management

self‑service

automation

SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace
Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems
Managing supplier relationships and the procurement process for SaaS and hardware
Lead and manage complex technical projects with multiple stakeholders from around the business.
Empower our people to help themselves by designing and building self-service solutions
Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control
Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems
Continually find opportunities to automate our processes and improve the user experience
Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience

Requirements

okta

scim

sso

mdm

meraki

scripting

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

For us, a Generalist isn’t about knowing a little of everything, it’s someone who’s deeply experienced in several facets of Enterprise IT.

We are very excited to be building a small and efficient TechOps team at Octopus. We are looking for an ambitious, knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way.

Experience working with multiple teams and managing multiple stakeholders
Enough technical knowledge to be able to articulate yourself to both your techy peers and a novice user
Understanding of identity provisioning technologies such as SCIM
Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML
macOS and Windows MDM migration
Experience of designing and installing office networks - we use Cisco Meraki
Experience with Identity & Access Management systems like Okta or Microsoft Entra
Office fit-outs, including tech like network, AV, access control etc
Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks
Though our tech stack includes HiBob, Okta, Kandji, Kolide & Zscaler amongst others, we really value someone with a breadth of experience leading on technical projects across various technologies and platforms. Lived in Entra and Intune? Awesome!
Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices
To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time

Benefits

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Visit our UK perks hub - Octopus Employee Benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a mission to disrupt the energy sector with clean and affordable solutions.
Revolutionized the way consumers access renewable energy by making it easier and cheaper to switch to green energy.
A leader in the UK’s transition to renewable energy, specializing in solar, wind, and other clean technologies.
Through innovative technology and a customer-first approach, the company scales up energy solutions for homes and businesses.
Operates in multiple countries, providing both residential and commercial clients with green power and smart energy services.
Created a cutting-edge energy platform, Octopus Energy Power, that optimizes energy use and reduces costs.
Focuses on using technology to simplify energy management and reduce carbon footprints for consumers worldwide.
In addition to supplying energy, Octopus invests heavily in infrastructure to drive the future of energy generation and storage.
Has an impressive portfolio of projects that span across solar and wind farms, creating a large impact on the renewable energy landscape.
Known for a commitment to reducing reliance on fossil fuels while maintaining reliable and cost-effective energy solutions.

Culture + Values

Be humble and stay curious. Let go of ego. Seek to learn, always.
Level up the team. Invest in others. Celebrate wins. Share the credit.
Communicate directly, and with anyone. Be clear, candid, and kind—regardless of title.
Aim for the greater good. Act in service of the team, the company, and our mission.
Make it happen. Take ownership. Be resourceful. Deliver.
Listening to our customers, over following market trends.
Helping each other, over being efficient individual contributors.
Doing the right thing by our customers & team, over short‑term gain.
Doing a smaller number of things at high quality, over trying to do everything or arbitrary deadlines.
A bias for action, over risk aversion, or the pursuit of the perfect plan.
Encouraging straight‑forward, honest and transparent communication.
Nurturing a culture of autonomy, empowerment and trust.

Environment + Sustainability

Inclusion & Diversity

8,300 Employees

Global Workforce

Approximately 8,300 employees across the globe.

50% Female

Gender Representation

Approximately 50% of global staff identify as female, with 45% representation in tech roles, according to third-party data sources.

100% Remote

Field Roles

All field roles are available for remote work.

Equal-opportunity employer; hire, promote and treat people based on merits and abilities.
Engagement platforms: internal via Officevibe and external via Glassdoor.
All permanent staff own shares or share options.
Flexible working arrangements including remote work and hybrid models.
'Family Dinner' weekly global meetings with CEO and staff for open Q&A.

Articles

Newsroom

Tech Summit press release

About Octopus Energy (company history)

Role

Description

saas migrations

tech support

supplier management

project management

self‑service

automation

SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace
Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems
Managing supplier relationships and the procurement process for SaaS and hardware
Lead and manage complex technical projects with multiple stakeholders from around the business.
Empower our people to help themselves by designing and building self-service solutions
Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control
Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems
Continually find opportunities to automate our processes and improve the user experience
Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience

Requirements

okta

scim

sso

mdm

meraki

scripting

For us, a Generalist isn’t about knowing a little of everything, it’s someone who’s deeply experienced in several facets of Enterprise IT.

Experience working with multiple teams and managing multiple stakeholders
Enough technical knowledge to be able to articulate yourself to both your techy peers and a novice user
Understanding of identity provisioning technologies such as SCIM
Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML
macOS and Windows MDM migration
Experience of designing and installing office networks - we use Cisco Meraki
Experience with Identity & Access Management systems like Okta or Microsoft Entra
Office fit-outs, including tech like network, AV, access control etc
Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks
Though our tech stack includes HiBob, Okta, Kandji, Kolide & Zscaler amongst others, we really value someone with a breadth of experience leading on technical projects across various technologies and platforms. Lived in Entra and Intune? Awesome!
Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices
To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time

Benefits

Visit our UK perks hub - Octopus Employee Benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a mission to disrupt the energy sector with clean and affordable solutions.
Revolutionized the way consumers access renewable energy by making it easier and cheaper to switch to green energy.
A leader in the UK’s transition to renewable energy, specializing in solar, wind, and other clean technologies.
Through innovative technology and a customer-first approach, the company scales up energy solutions for homes and businesses.
Operates in multiple countries, providing both residential and commercial clients with green power and smart energy services.
Created a cutting-edge energy platform, Octopus Energy Power, that optimizes energy use and reduces costs.
Focuses on using technology to simplify energy management and reduce carbon footprints for consumers worldwide.
In addition to supplying energy, Octopus invests heavily in infrastructure to drive the future of energy generation and storage.
Has an impressive portfolio of projects that span across solar and wind farms, creating a large impact on the renewable energy landscape.
Known for a commitment to reducing reliance on fossil fuels while maintaining reliable and cost-effective energy solutions.

Culture + Values

Be humble and stay curious. Let go of ego. Seek to learn, always.
Level up the team. Invest in others. Celebrate wins. Share the credit.
Communicate directly, and with anyone. Be clear, candid, and kind—regardless of title.
Aim for the greater good. Act in service of the team, the company, and our mission.
Make it happen. Take ownership. Be resourceful. Deliver.
Listening to our customers, over following market trends.
Helping each other, over being efficient individual contributors.
Doing the right thing by our customers & team, over short‑term gain.
Doing a smaller number of things at high quality, over trying to do everything or arbitrary deadlines.
A bias for action, over risk aversion, or the pursuit of the perfect plan.
Encouraging straight‑forward, honest and transparent communication.
Nurturing a culture of autonomy, empowerment and trust.

Environment + Sustainability

Inclusion & Diversity

8,300 Employees

Global Workforce

Approximately 8,300 employees across the globe.

50% Female

Gender Representation

Approximately 50% of global staff identify as female, with 45% representation in tech roles, according to third-party data sources.

100% Remote

Field Roles

All field roles are available for remote work.

Equal-opportunity employer; hire, promote and treat people based on merits and abilities.
Engagement platforms: internal via Officevibe and external via Glassdoor.
All permanent staff own shares or share options.
Flexible working arrangements including remote work and hybrid models.
'Family Dinner' weekly global meetings with CEO and staff for open Q&A.

Articles

Newsroom

Tech Summit press release

About Octopus Energy (company history)