Smith Seckman Reid, Inc.
Employee‑owned engineering, commissioning and technology services firm serving public/private clients globally.
Support BIM ecosystem: train users, standardize content, troubleshoot, and improve workflows.
20 days ago
Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
Dallas, TX
Office Full-Time
Company Size
743 Employees
Service Specialisms
Engineering
Consulting
Design
Project Management
Technical Services
Commissioning
Sustainability
Building Systems Integration
Sector Specialisms
Mechanical
Electrical
Plumbing
Fire Protection
Environmental
Civil
Structural
Medical Telecommunications
Role
Description
ticket support
plotting maintenance
issue troubleshooting
user training
documentation
workflow optimization
- Provide front‑line iHelp ticket support and timely problem resolution for BIM application users.
- Maintain plotting for BIM models and documents; partner with IT on hardware, software, licensing, and maintenance needs.
- Troubleshoot BIM/Revit/AutoCAD application issues; document and communicate solutions; log issues for future reference in the helpdesk database.
- Coordinate and conduct ongoing BIM/3D training for users at all experience levels; assist with SME enablement.
- Maintain and update production manuals, training documentation, and short training videos.
- Support the firm’s BIM vision across services and market sectors; help implement and optimize standardized workflows.
- Research trends, tools, and best practices in BIM/3D and recommend improvements to enhance project performance.
- Assist with BIM content development and standardization under the Design Technology Manager’s direction.
- Assist in implementing documented 3D modeling processes that support delivery of engineering services.
Requirements
revit
autocad
navisworks
bim
microsoft office
technical school
- General knowledge of CAD‑based software and Navisworks; general knowledge of engineering theories and methodologies.
- Judgment and decision‑making; customer focus; strong interpersonal collaboration.
- Technical school graduate with four years of related experience OR Bachelor’s degree with two years of related experience
- Thorough knowledge of Revit; thorough knowledge of AutoCAD; thorough knowledge of BIM and 3D modeling.
- Technical writing with clear written communication and strong speech clarity; detail orientation and visualization ability.
- Thorough knowledge of Microsoft Office (Word, Excel, Outlook).
Benefits
- Career Growth – Tuition reimbursement and ongoing professional development support.
- Retirement Savings – 401(k) with immediate vesting and a generous company match.
- Company-Paid Protection – Life insurance, AD&D, and short and long term disability at no cost to you.
- Health & Wellness – Medical, dental, and vision coverage, plus company‑funded HSA contributions for HDHP plans.
- 100% Employee-Owned – Ownership from day one with immediate ESOP vesting.
- Work-Life Balance – Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1968
Year Established
The company was established in 1968 as a local engineering consultancy, marking its origins in Nashville.
Employee Owned Since 1983
Ownership Structure
Transitioned to 100% employee ownership through an ESOP in 1983, fostering a culture of investment and collaboration among colleagues.
$75M Annually
Annual Revenue
Generates around $75 million in revenue annually, reflecting its strong market presence and service demand.
Top Consulting Rank
Industry Recognition
Consistently ranks among the top consulting engineering firms, combining engineering expertise with advanced technology integration.
- Delivers design, commissioning and technology services across sectors including industrial, buildings, energy and transport.
- Typical projects range from large stadiums (e.g., Allegiant Stadium) to hospital systems and bridge repairs.
- Operates regionally with a main HQ and twelve branch offices, enabling both community roots and wide reach.
Culture + Values
- Excellence in client service
- Innovative and sustainable solutions
- A commitment to personal integrity
- Collaborative work environment
- Fostering personal and professional growth
Environment + Sustainability
Net-Zero by 2050
Carbon Emissions Goal
Committed to achieving net-zero carbon emissions by the year 2050.
- Implementation of sustainable building practices in design and construction
- Focus on energy efficiency, renewable energy integration, and green building certifications
- Active involvement in reducing environmental impact through resource management and waste reduction programs
Inclusion & Diversity
- Committed to fostering a diverse, inclusive workforce
- Promotes a culture of belonging where employees feel empowered to contribute
- Encourages equal opportunities and representation across all levels of the company