Customer Service Advisor at Marshalls Plc in Burton Upon Trent, England, United Kingdom | From GBP23,914 | Kablio

Role

Description

customer management

sales coordination

service improvement

client relations

solution identification

query resolution

Managing your customer caseload and working closely with our sales team to provide a seamless service
Championing new ideas and driving continuous improvement in our service
Building strong customer relationships and ensuring complete customer satisfaction
Proactively identifying solutions and anticipating customer needs
Resolving customer queries by email and telephone quickly and efficiently, delivering a positive experience every time

Requirements

microsoft office

sap

communication

customer service

problem solving

workload management

You'll be a natural communicator with a talent for problem-solving. You'll be organised, able to prioritise tasks effectively and thrive in a busy environment. Most importantly, you'll be passionate about providing outstanding customer service. This is an office-based role in our busy contact centre. Excellent verbal and written communication skills are essential, as you'll be assisting customers by phone and email. What skills will you need?

Excellent workload management and prioritisation
Great IT skills (Microsoft Office suite, SAP experience would be advantageous)
Excellent telephone manner and experience in a customer service role
Strong verbal and written communication skills
Ability to develop great relationships with both external and internal customers

Benefits

Share Scheme
HealthCare Cash plan
Development opportunities
Cycle-to-work scheme
Employee Assistance programme - Financial, Physical and Mental Wellbeing support
26 Holidays + bank holidays
Employee Discount programme
Free onsite parking
Company Pension up to 15%

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1890

Year Established

The company was founded in 1890, marking over a century of evolution in the landscaping industry.

Specializes in designing and manufacturing products that transform both urban and rural environments.
Known for providing high-quality materials for public realm projects, residential developments, and commercial ventures.
Delivers large-scale infrastructure solutions for transport networks, utilities, and government works.
Famous for iconic projects such as London's Crossrail, and key infrastructure developments across the UK.
Has a broad portfolio spanning paving, drainage, and street furniture, offering aesthetic and durable solutions.
Integrates sustainable practices into the design and manufacturing process, providing long-lasting materials for demanding projects.

Culture + Values

We are passionate about delivering high quality and sustainable products.
We value customer satisfaction and strive for excellence in everything we do.
We support our employees by fostering a culture of safety, respect, and teamwork.
We are committed to integrity, transparency, and ethical behavior.
We embrace innovation and continually improve to stay ahead in the industry.
We operate with a strong sense of responsibility to the environment and local communities.

Environment + Sustainability

22% CO2 reduction

Since 2015

The company has successfully reduced its carbon emissions by 22% over the past seven years.

100% sustainable materials

in production

The company aims to exclusively use sustainably sourced raw materials for all manufacturing processes in the near future.

20% Water Usage

by 2025

The company has made a commitment to significantly reduce water consumption across its operations.

100% Waste Diversion

from UK landfills

The company has successfully diverted all waste from landfills across its UK sites, achieving a remarkable environmental milestone.

The company has a target to achieve net zero carbon emissions by 2030.
The company is working towards making all products fully recyclable or reusable by 2030.

Inclusion & Diversity

30% women

Target senior leadership

The company has set a goal to ensure women represent at least 30% of senior leadership positions by a specific year.

6.3% pay gap

Current gender pay gap

The company reports a measurable gap in pay between genders, with ongoing initiatives to address and reduce it.

Supports inclusive recruitment practices to ensure equal opportunities for all.
Runs training and development programs for all employees to support career progression.

Articles

About Marshalls

Careers at Marshalls

Our Projects

Company

Overview

1890

Year Established

The company was founded in 1890, marking over a century of evolution in the landscaping industry.

Specializes in designing and manufacturing products that transform both urban and rural environments.
Known for providing high-quality materials for public realm projects, residential developments, and commercial ventures.
Delivers large-scale infrastructure solutions for transport networks, utilities, and government works.
Famous for iconic projects such as London's Crossrail, and key infrastructure developments across the UK.
Has a broad portfolio spanning paving, drainage, and street furniture, offering aesthetic and durable solutions.
Integrates sustainable practices into the design and manufacturing process, providing long-lasting materials for demanding projects.

Culture + Values

We are passionate about delivering high quality and sustainable products.
We value customer satisfaction and strive for excellence in everything we do.
We support our employees by fostering a culture of safety, respect, and teamwork.
We are committed to integrity, transparency, and ethical behavior.
We embrace innovation and continually improve to stay ahead in the industry.
We operate with a strong sense of responsibility to the environment and local communities.

Environment + Sustainability

22% CO2 reduction

Since 2015

The company has successfully reduced its carbon emissions by 22% over the past seven years.

100% sustainable materials

in production

The company aims to exclusively use sustainably sourced raw materials for all manufacturing processes in the near future.

20% Water Usage

by 2025

The company has made a commitment to significantly reduce water consumption across its operations.

100% Waste Diversion

from UK landfills

The company has successfully diverted all waste from landfills across its UK sites, achieving a remarkable environmental milestone.

The company has a target to achieve net zero carbon emissions by 2030.
The company is working towards making all products fully recyclable or reusable by 2030.

Inclusion & Diversity

30% women

Target senior leadership

The company has set a goal to ensure women represent at least 30% of senior leadership positions by a specific year.

6.3% pay gap

Current gender pay gap

The company reports a measurable gap in pay between genders, with ongoing initiatives to address and reduce it.

Supports inclusive recruitment practices to ensure equal opportunities for all.
Runs training and development programs for all employees to support career progression.

Articles

About Marshalls

Careers at Marshalls

Our Projects