Accounts Assistant at Neighbourly® in London, England, United Kingdom | Kablio

Role

Description

accounting records

timesheet reconciliation

payment monitoring

invoice queries

credit control

billing discrepancies

Consistently maintain precise and error-free accounting records, reconciliations, and reports.
Reconcile franchisee timesheet claims accurately and on time.
Monitor outstanding payments and follow up with customers to ensure timely collection.
Respond to customer invoice queries with a strong focus on delivering excellent service.
Communicate clearly with internal teams and external stakeholders to resolve discrepancies and support projects.
Complete duties and other time-sensitive tasks promptly to ensure smooth financial operations.
Organize workload effectively to meet deadlines and prioritize critical tasks.
Maintain accurate credit control records and escalate issues where necessary.
Investigate and resolve billing discrepancies in collaboration with relevant teams.
Handle franchisee queries related to timesheets and resolve discrepancies promptly.
Provide assistance across finance and operational tasks to support business objectives.
Communicate clearly with internal teams and external stakeholders to ensure smooth processes.

Requirements

ms excel

credit control

timesheet

analytical

adaptability

communication

Experience in a similar finance or accounts assistant role.
High attention to detail and accuracy.
Strong numerical and analytical skills.
Previous experience in credit control and timesheet management is essential.
Adapt quickly to changing business needs and switch between tasks as required.
Knowledge of accounting principles and practices.
Ability to prioritize tasks and meet deadlines.
Excellent communication and negotiation abilities.
Proficient in MS Excel and accounting software.

Benefits

Countrywide Grounds Maintenance
Dream Doors
Greensleeves Lawn Care

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1981

Year Founded

The company traces its origins to 1981 with the establishment of the Dwyer Group.

$1B+

Annual Revenue

Generated over $1 billion in annual revenue through its global operations.

5,000+

Franchises

Supports over 5,000 franchises across six countries globally.

18 Service Verticals

Operates across 18 distinct service categories, from plumbing to landscaping.

Seamlessly matches local consumers to vetted service experts through its global HQ in Waco, Texas.
Known for rapid response, consistent quality, and local accountability, backed by national infrastructure and digital platforms.
Acquired Greensleeves in 2022, expanding its lawn-care reach with 108 new locations across the UK.
Franchise model spans both residential and commercial sectors, enabling cross-vertical referrals for operators.

Culture + Values

Treating others as we would like to be treated; Listening with intent; Responding in a timely fashion; Speaking calmly and respectfully; Acknowledging everyone is right from their perspective.
Making only agreements we intend to keep; Communicating potential broken agreements early; Seeking system-based correction and proposing solutions; Operating responsibly; Communicating honestly and with purpose; Asking clarifying questions; Never speaking about anyone in a way we wouldn’t to their face.
Continuously striving to maximise internal and external customer loyalty; Making our best effort to understand and appreciate customers’ needs in every situation.
Having Fun In The Process

Environment + Sustainability

9.6 tCO₂e

Carbon Emissions

Baseline total emissions for the Carbon Reduction Plan in 2022/23, including Scope 2 (5.2 tCO₂e) and Scope 3 (4.4 tCO₂e).

9,000 tonnes

Food Redistribution

Surplus food redistributed in 2020 through the Courtauld Commitment 2030 initiative.

40 million meals

Waste Reduction

Meals saved from waste through the surplus food programme, recognized by the Edie Sustainability Leaders Award.

130.9 B Corp Certification Score

Renewed B Corp certification in October 2021, far exceeding the 80-point threshold for certification.

Pledged to become net‑zero by 2030—including Scope 1, 2 and Scope 3 emissions (home‑working and business travel).

Inclusion & Diversity

Committed to equal employment opportunity across age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sexual orientation

Equal Employment Opportunity

The company ensures equal opportunities for all individuals regardless of age, sex, disability, gender reassignment, marriage, civil partnership, race, religion, belief, or sexual orientation.

Working environment based on dignity, trust and respect

Workplace Culture

The company fosters a working environment characterized by dignity, trust, and respect, ensuring freedom from discrimination and supported by the Equality Act 2010 policy.

Zero-tolerance anti-bullying and anti-harassment policy

Workplace Safety

The company enforces a strict policy against bullying and harassment, applicable to all interactions with associates and third parties, with violations leading to disciplinary action.

Code of Ethics prohibits discrimination, harassment, or victimisation

Ethical Standards

The company's Code of Ethics emphasizes the importance of respecting diversity in recruitment and employee dealings while explicitly prohibiting discrimination, harassment, or victimisation.

Articles

Neighbourly on Wikipedia

Case study: digital support by Blue Frontier

Neighbourly overview on Enterprise League

Introducing Neighbourly platform (Parentkind blog)

Role

Description

accounting records

timesheet reconciliation

payment monitoring

invoice queries

credit control

billing discrepancies

Consistently maintain precise and error-free accounting records, reconciliations, and reports.
Reconcile franchisee timesheet claims accurately and on time.
Monitor outstanding payments and follow up with customers to ensure timely collection.
Respond to customer invoice queries with a strong focus on delivering excellent service.
Communicate clearly with internal teams and external stakeholders to resolve discrepancies and support projects.
Complete duties and other time-sensitive tasks promptly to ensure smooth financial operations.
Organize workload effectively to meet deadlines and prioritize critical tasks.
Maintain accurate credit control records and escalate issues where necessary.
Investigate and resolve billing discrepancies in collaboration with relevant teams.
Handle franchisee queries related to timesheets and resolve discrepancies promptly.
Provide assistance across finance and operational tasks to support business objectives.
Communicate clearly with internal teams and external stakeholders to ensure smooth processes.

Requirements

ms excel

credit control

timesheet

analytical

adaptability

communication

Experience in a similar finance or accounts assistant role.
High attention to detail and accuracy.
Strong numerical and analytical skills.
Previous experience in credit control and timesheet management is essential.
Adapt quickly to changing business needs and switch between tasks as required.
Knowledge of accounting principles and practices.
Ability to prioritize tasks and meet deadlines.
Excellent communication and negotiation abilities.
Proficient in MS Excel and accounting software.

Benefits

Countrywide Grounds Maintenance
Dream Doors
Greensleeves Lawn Care

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1981

Year Founded

The company traces its origins to 1981 with the establishment of the Dwyer Group.

$1B+

Annual Revenue

Generated over $1 billion in annual revenue through its global operations.

5,000+

Franchises

Supports over 5,000 franchises across six countries globally.

18 Service Verticals

Operates across 18 distinct service categories, from plumbing to landscaping.

Seamlessly matches local consumers to vetted service experts through its global HQ in Waco, Texas.
Known for rapid response, consistent quality, and local accountability, backed by national infrastructure and digital platforms.
Acquired Greensleeves in 2022, expanding its lawn-care reach with 108 new locations across the UK.
Franchise model spans both residential and commercial sectors, enabling cross-vertical referrals for operators.

Culture + Values

Treating others as we would like to be treated; Listening with intent; Responding in a timely fashion; Speaking calmly and respectfully; Acknowledging everyone is right from their perspective.
Making only agreements we intend to keep; Communicating potential broken agreements early; Seeking system-based correction and proposing solutions; Operating responsibly; Communicating honestly and with purpose; Asking clarifying questions; Never speaking about anyone in a way we wouldn’t to their face.
Continuously striving to maximise internal and external customer loyalty; Making our best effort to understand and appreciate customers’ needs in every situation.
Having Fun In The Process

Environment + Sustainability

9.6 tCO₂e

Carbon Emissions

Baseline total emissions for the Carbon Reduction Plan in 2022/23, including Scope 2 (5.2 tCO₂e) and Scope 3 (4.4 tCO₂e).

9,000 tonnes

Food Redistribution

Surplus food redistributed in 2020 through the Courtauld Commitment 2030 initiative.

40 million meals

Waste Reduction

Meals saved from waste through the surplus food programme, recognized by the Edie Sustainability Leaders Award.

130.9 B Corp Certification Score

Renewed B Corp certification in October 2021, far exceeding the 80-point threshold for certification.

Pledged to become net‑zero by 2030—including Scope 1, 2 and Scope 3 emissions (home‑working and business travel).

Inclusion & Diversity

Committed to equal employment opportunity across age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sexual orientation

Equal Employment Opportunity

The company ensures equal opportunities for all individuals regardless of age, sex, disability, gender reassignment, marriage, civil partnership, race, religion, belief, or sexual orientation.

Working environment based on dignity, trust and respect

Workplace Culture

The company fosters a working environment characterized by dignity, trust, and respect, ensuring freedom from discrimination and supported by the Equality Act 2010 policy.

Zero-tolerance anti-bullying and anti-harassment policy

Workplace Safety

The company enforces a strict policy against bullying and harassment, applicable to all interactions with associates and third parties, with violations leading to disciplinary action.

Code of Ethics prohibits discrimination, harassment, or victimisation

Ethical Standards

The company's Code of Ethics emphasizes the importance of respecting diversity in recruitment and employee dealings while explicitly prohibiting discrimination, harassment, or victimisation.

Articles

Neighbourly on Wikipedia

Case study: digital support by Blue Frontier

Neighbourly overview on Enterprise League

Introducing Neighbourly platform (Parentkind blog)