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Customer & Engagement Officer - 31883
Environment Agency
23d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Preston, England, United Kingdom
Hybrid
Company Size
10,000 Employees
Service Specialisms
Environmental Consulting
Flood Risk Management
Water Quality Management
Waste Management
Conservation
Environmental Monitoring
Pollution Control
Ecology Services
Sector Specialisms
Flood management
Waste management
Land pollution regulation
Water pollution regulation
Conservation
Water resources management
Inland rivers management
Estuaries management
Role
What you would be doing
customer service
customer enquiries
service improvement
incident response
mailbox management
- Champion great customer service and help make the Environment Agency easy to do business with.
- Be an important team player within the Customer and Engagement team, actively contributing to the varied workloads.
- Manage and respond to complex customer enquiries and information requests within statutory timeframes (e.g. FOI and EIR).
- Build relationships with internal teams to identify service improvements and process gaps.
- Contribute to incident response.
- Monitor and manage shared mailboxes, ensuring enquiries are directed to the appropriate technical teams.
What you bring
microsoft office
foi act
data protection
time management
proactive
pressure management
- Strong organisational and time management skills, with the ability to manage a reactive workload and meet tight deadlines.
- Excellent interpersonal skills and confidence in engaging with customers and colleagues.
- Knowledge of the Freedom of Information Act and Environmental Information Regulations.
- A positive, proactive attitude and ability to work independently and as part of a team.
- Analytical skills and attention to detail.
- Excellent written and verbal communication skills, with the ability to produce high-quality, plain English responses.
- Experience in customer service (internal or external), both face-to-face and over the phone.
- Understanding of data protection principles.
- Proven IT skills, especially Microsoft Office (Word, Outlook, Excel, Teams, SharePoint).
- Ability to cope well under pressure and respond to changing priorities.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Established to regulate and protect the environment, the agency plays a pivotal role in safeguarding natural resources.
- With a mission to create a cleaner, healthier environment, it ensures proper management of water, waste, and air quality.
- The agency works on diverse projects, from flood defense systems to energy-efficient infrastructure, enhancing public safety.
- Key areas of specialization include water resources, marine protection, waste management, and sustainability in transport and utilities.
- It operates across a broad spectrum of sectors, coordinating with governments and private entities to drive environmental improvements.
- Notably, it manages complex flood risk programs and pollution control measures, often taking innovative approaches to problem-solving.
- The agency is a cornerstone of the UK's environmental policies, ensuring compliance and setting benchmarks for future generations.
- We put the environment first in everything we do.
- We work in partnership with others to achieve common goals.
- We are innovative, using data and technology to drive change.
- We are committed to protecting and improving the environment for future generations.
- We are passionate about sustainability and resilience.
- We support people to thrive, learn, and grow.
21% decrease
Carbon Footprint Reduction
Between 2019 and 2021, actively reducing greenhouse gas emissions.
1.3M properties
Flood Risk Reduction
Engaged in initiatives to mitigate flood hazards.
10,000 hectares
Land Restored
Committed to protecting and enhancing natural habitats.
- Net Zero target by 2050.
- Invested in sustainable infrastructure, such as flood defences and biodiversity improvements.
- Promoting a green recovery from the COVID-19 pandemic by supporting sustainable development.
6.6% gender pay gap
Reduced Gender Pay Gap
The company has successfully reduced its gender pay gap to 6.6% in 2021, reflecting progress toward pay equity.
34% female leaders
Women in Senior Roles
34% of senior leadership positions are held by women, showcasing increased representation at executive levels.
- Action plan in place to increase diversity across the workforce.
- Launched an initiative to increase the representation of ethnic minorities within leadership positions.
- Annual diversity and inclusion training for all staff.
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