Technical Support Specialist, Water Meters

Description

• Share insights on best practices, troubleshooting techniques, and industry advancements to empower teams with the latest information.
• Stay updated on the latest division products, technologies, and industry trends to offer informed insights.
• Generate insightful reports on common technical problems, providing recommendations for continuous improvement and proactive issue resolution.
• Collect and analyze customer feedback and survey responses to identify areas for improvement.
• The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
• Facilitate communication between different departments, ensuring a coordinated approach to problem resolution and customer support.
• Promptly address inquiries, concerns, and technical issues related to division products and systems.
• Collaborate with internal teams to ensure seamless coordination and resolution of customer issues.
• Collaborate closely with clients to understand their unique needs and preferences.
• Collaborate with technical and non-technical teams to exchange insights and contribute to a holistic understanding of customer needs.
• Utilize division expertise to diagnose and resolve technical issues efficiently, demonstrating a deep understanding of product functionalities.
• Provide clear and concise technical guidance to customers and internal teams, ensuring optimal problem resolution and customer satisfaction.
• Conduct training sessions for internal teams and clients, enhancing overall product knowledge and usage.
• Act as a bridge between PACE Supply and manufacturer, fostering strong relationships and facilitating effective communication.
• Maintain detailed records of customer interactions, technical issues, and solutions for future reference.

Requirements

• Excellent oral/written communication skills, including well-developed presentation skills.
• Demonstrated capacity to think “outside the box,” communicate and motivate customers on the company’s products, programs, and new ideas.
• Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck.
• A minimum of 2 years in customer service management, particularly in metering technology.
• Preferred Self-motivated, able to work with minimal supervision.
• Preferred Bachelor’s degree in Business Administration, Marketing, related field or equivalent experience.
• Demonstrated ability to build and maintain relationships.
• High school diploma (or equivalent) is preferred. A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.
• Preferred A minimum of 5 years' experience in AMI/AMR water metering technology.
• Preferred Strong organizational skills and attention to detail to manage multiple tasks and deadlines effectively.
• Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.
• Flexible, creative, and able to work in a dynamic fast-paced work environment.
• Prolonged periods of standing or sitting at a desk and working on a computer.
• Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint.
• Preferred Outstanding verbal and written communication and organization skills.

Benefits

• Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at (844)-393-7172.

Training + Development

Interview process

Visa Sponsorship

Security clearance