Retail Sales and Service Rep - Richmond, VA

Description

Door Shop Field Service Representative Position Description: Manages Lowes retail locations within a defined service territory by driving sales, building trusted and dependable relationships, and affecting product presentation within retail stores for a leading home improvement retailer. This is a remote position that requires daily travel to manage routes per day in person. Must be able to pass a physical exam and move doors around within Lowes. Adaptable to necessary changes that need to be made based upon shifting service requirements.

• Build and maintain a relationship with associates by addressing and resolving store concerns to promote brand loyalty.
• Monitor buying trends and conduct market research to adjust strategies and achieve sales goals.
• Maintain an understanding of SOS selling tools (Paradigm) and offering help with navigating the system.
• Dust SOS kiosk, replenish catalog displays as needed.
• Identify high volume stores and suggest service frequency changes.
• Drive our In-Store expectations with all departments.
• Reviewing accuracy and completeness of SOS kiosk for entry and interior door programs.
• Travel to 15-20 store locations weekly
• Move doors out of bays to turn it so the retail packaging is facing out.
• Flip doors around to make the retail packaging visible.
• Assisting MST with mounting/hanging display doors.
• Assist with mounting/hanging display doors.
• Assist with pro-orders and job site deliveries.
• Maintain Safety practices and addressing safety issues to store associates.
• Coaches Lowes associates to optimize brand expansion initiatives and productivity.
• Conduct survey and market research.
• Establish and maintain operational standards for assigned locations.
• Frequently required to stand, walk; use hands to perform tasks.
• Conduit between Woodgrain Customers Service team and Lowe’s Store associates to identify ways to overcome obstacles.
• Remove hazardous staples from stocked retail units (TT Benchmark, Reliabilt, Pro-Steel)

Requirements

Equal opportunity employment | Competitive compensation and benefits | Pre-employment drug screen and background check required

• Adapting to changing situations encountered by managing schedules and routes.
• FSR’s must be aware that we are a growing and changing entity. FSR’s will need to be able to adapt to changes made due to shifts in service requirements.
• Knowledge of information systems such as Microsoft office – Outlook, Excel, PDF, PowerPoint
• Exceptional oral, written communication skills as well as ability to drive excellent results by listening
• High School Degree with 2-4 years of retail experience.
• Ability to deal with problems involving several concrete variables in a standardized situation.
• Physical Labor: Moving and handling doors.
• FSR’s will need to be able to adapt to changes made due to shifts in service requirements.
• Basic math, statistical and analytical skills are required.
• Ability to read, interpret, and execute instructions furnished in written or oral form.

Benefits

What we bring to you: $900.00 weekly

• Voluntary Supplemental Hospital and Accident Plans
• Flexible Spending Account (FSA)
• Employee Assistance Program
• Health Savings Account (HSA)
• Benefits: Woodgrain offers a comprehensive benefits package to include medical, dental, and life insurance, 401k, vacation, and paid holidays.
• Paid Time Off (PTO)
• 8 Company Paid Holidays & 1 Floating Holiday
• Employer Paid Long-Term & Short-Term Disability
• 401(k) with a Company Match
• Travel: Regular 2-3 nights per week of overnight travel is required. Hotels and meals will be covered for overnight stays, while mileage will be reimbursed.
• Group Term Life Insurance and AD&D
• Details: Primarily 40 hours a week, M-F Days. Overtime is a requirement based on territorial demands. No weekend work is available (Sat-Sun). Start time should match up with the departments we are required to talk to (Start time should be no sooner than 6:45AM in store.).
• Health, Dental, and Vision Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance