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Customer Service / Dispatch Supervisor
Vander Hyde Services
Supervises CSRs/Dispatchers, ensures efficient call handling and scheduling.
12d ago
$24 - $30
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Grand Rapids, MI
Field
Company Size
27 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Commercial
Residential
Industrial
Role
What you would be doing
call monitoring
scheduling
dispatch oversight
escalation management
team coaching
performance reporting
- Monitor call handling, scheduling, and dispatching for accuracy and efficiency
- Assist with scheduling coverage and managing workload distribution
- Supervise the daily performance of CSRs and Dispatchers
- Assist in answering customer calls as needed, including escalations
- Ensure company policies, procedures, and service standards are followed
- Handle escalated customer calls and resolve issues professionally
- Provide coaching, mentoring, and training to team members
- Collaborate with leadership and field managers to ensure the customer service department is aligned with operational goals and consistently supporting technicians in the field
- Report on customer service performance, call volumes, and team metrics to leadership
What you bring
call center
5+ years
supervisory
communication
decision-making
team player
- Dispatching or high-volume call center experience
- 5+ years of customer service experience required
- Calm, clear decision-making under pressure
- Strong communication and interpersonal skills
- Management or supervisory experience is required (minimum 1–2 years)
- Team player who can balance empathy with accountability
- Ability to coach and support team members in a professional way
- Detail-oriented with strong organizational skills
- FREE company-paid life insurance
- FREE health insurance option for employees
- Dental & Vision insurance
- Competitive pay (based on experience)
- 401(k) with company match
- Stability of a family-owned business with 35+ years in West Michigan
- Paid time off
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Since 1989
Year Established
The company has grown from a family-run startup into a trusted regional contractor.
$13M Revenue
Annual Revenue
The company generates approximately $13 million in revenue through steady growth and local contracts.
A+ Accreditation
Trust Rating
The company holds an A+ accreditation from the Better Business Bureau, reflecting its commitment to reliability and customer satisfaction.
- Specializes in residential and commercial plumbing, HVAC, electrical, generators and low‑voltage systems.
- Technicians operate 24/7 emergency service, delivering responsive maintenance and installations.
- Typical projects include furnace/AC installs, plumbing repairs, electrical upgrades and standby generator setups.
- Family‑driven culture blends decades of hands‑on expertise with a personal touch in customer care.
- Led by second‑generation leadership, the business maintains deep local roots and community presence.
- Notable for offering no‑cost onsite estimates and one‑year labor & materials warranties.
Since 1989
Years in Business
The company has been locally owned and operated since 1989, demonstrating a long-standing commitment to the community.
A+ Rating
Better Business Bureau
Maintains an A+ rating from the Better Business Bureau, reflecting high standards of service and trustworthiness.
24/7 Emergency Service
With 1-Year Warranty
Offers 24-hour emergency service with a 1-year warranty on labor and materials, ensuring reliability and peace of mind.
- Serving with Integrity, Professionalism, and Compassion
- Dedicated to building positive Relationships with the Community
- Experienced, Knowledgeable, Considerate Personnel
- Passionate and focused on doing the right things for the right reasons, every time
- Licensed and insured technicians who ‘do the job right the first time’
- Free, professional onsite estimates with honest, transparent pricing
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