Account Manager-Preventive Maintenance Accounts
Four Star Mechanical, Llc.
Manage and grow preventive maintenance accounts, ensuring client retention and sales growth.
3 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Hamilton, OH
Field
Company Size
51 Employees
Service Specialisms
HVAC+R
Plumbing
Building Automation
VRF
Design
Consult
Build
Maintain
Sector Specialisms
Commercial
Industrial
HVAC+R
VRF
Building Automation
Residential
Role
What you would be doing
upsell opportunities
resource planning
capacity management
contract management
service delivery
customer satisfaction
- Act as a trusted advisor to clients by demonstrating industry knowledge and company values.
- Identify upsell and cross-sell opportunities within existing accounts.
- Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.
- Resolve client concerns quickly and professionally to maintain trust and satisfaction.
- Meet or exceed annual sales targets for:
- Align with project and service teams on scheduling, resource planning, and capacity management.
- Support seamless handoffs between sales and operations teams.
- Develop and consistently optimize contract potential and ongoing management processes
- Work closely with service managers, estimators, and technicians to deliver on customer expectations.
- Develop and maintain strong relationships with preventive maintenance clients to drive satisfaction, retention, and referrals.
- Represent the company professionally in all client, vendor, and industry interactions.
- Reduce churn by addressing issues early and delivering consistent value through services.
- Monitor and manage service delivery timelines and quality standards.
- Participate in training and mentorship of junior sales staff or new account managers as needed.
- Develop and implement a customer satisfaction tool to regularly monitor and improve client experience.
- Ensure all preventive maintenance work sold is executable, profitable, and aligned with available operational resources.
- Maintain a preventive maintenance contract renewal rate of 90% or higher.
What you bring
driver's license
sales experience
hvac experience
detail oriented
high school
outlook
- Valid Driver's license/driving record
- A proven track record of sales and selling skills experience
- 4+ years (or more) of HVAC/R industry experience
- Highly motivated and detail oriented
- High School diploma or equivalent required.
- Strong Written and Verbal Communication skills (Outlook)
- Professional development assistance
- 401(k) with company match
- Referral program
- Paid time off
- Dental, vision, and health insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1993
Year Established
The company was established in 1993 as a family-owned contractor.
Acquired 2020
Acquisition Date
In May 2020, the company was acquired by Veregy, expanding its national reach.
- Over the years, they self-performed intricate process piping, HVAC/R installation, and sheet-metal fabrication for commercial and industrial clients.
- Their portfolio spans from prompt emergency service to long-term preventive maintenance and full building retrofits.
- They’ve tackled energy-focused projects, including designing efficient systems and conducting LEED-related indoor-air studies.
- Today, they function as a one-stop shop offering HVAC, refrigeration, VRF, and building automation across Ohio’s commercial and industrial sectors.
Four Stars
Commitment to Excellence
Reflects the company's dedication to maintaining high standards in their relationships and services through Safety, Teamwork, Excellence, and Respect.
- Mission is to provide optimal solutions in Heating, Cooling, Refrigeration, and Ventilation. Team trained on latest technology and safety practices to enhance customer and employee experience.
- Common goal is excellence in customer service and job performance. Technicians trained on latest products and diagnostic techniques.
- Understanding mechanical systems builds and maintains customer trust.
30% Carbon Reduction
Environmental Impact
Reduced carbon footprint through optimized filtration solutions and revised maintenance schedules.
20% Cost Savings
Customer Benefits
Saved customers in contract maintenance costs through innovative filtration solutions.
- Intentionally Green: Our goal is to create solutions that help our Customers and the Environment.
- No DEI strategy or gender‑related statistics publicly available.
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