Account Manager-Preventive Maintenance Accounts at Four Star Mechanical, Llc. in Hamilton, OH | Kablio

Role

Description

upsell opportunities

resource planning

capacity management

contract management

service delivery

customer satisfaction

Act as a trusted advisor to clients by demonstrating industry knowledge and company values.
Identify upsell and cross-sell opportunities within existing accounts.
Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.
Resolve client concerns quickly and professionally to maintain trust and satisfaction.
Meet or exceed annual sales targets for:
Align with project and service teams on scheduling, resource planning, and capacity management.
Support seamless handoffs between sales and operations teams.
Develop and consistently optimize contract potential and ongoing management processes
Work closely with service managers, estimators, and technicians to deliver on customer expectations.
Develop and maintain strong relationships with preventive maintenance clients to drive satisfaction, retention, and referrals.
Represent the company professionally in all client, vendor, and industry interactions.
Reduce churn by addressing issues early and delivering consistent value through services.
Monitor and manage service delivery timelines and quality standards.
Participate in training and mentorship of junior sales staff or new account managers as needed.
Develop and implement a customer satisfaction tool to regularly monitor and improve client experience.
Ensure all preventive maintenance work sold is executable, profitable, and aligned with available operational resources.
Maintain a preventive maintenance contract renewal rate of 90% or higher.

Requirements

driver's license

sales experience

hvac experience

detail oriented

high school

outlook

Valid Driver's license/driving record
A proven track record of sales and selling skills experience
4+ years (or more) of HVAC/R industry experience
Highly motivated and detail oriented
High School diploma or equivalent required.
Strong Written and Verbal Communication skills (Outlook)

Benefits

Professional development assistance
401(k) with company match
Referral program
Paid time off
Dental, vision, and health insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1993

Year Established

The company was established in 1993 as a family-owned contractor.

Acquired 2020

Acquisition Date

In May 2020, the company was acquired by Veregy, expanding its national reach.

Over the years, they self-performed intricate process piping, HVAC/R installation, and sheet-metal fabrication for commercial and industrial clients.
Their portfolio spans from prompt emergency service to long-term preventive maintenance and full building retrofits.
They’ve tackled energy-focused projects, including designing efficient systems and conducting LEED-related indoor-air studies.
Today, they function as a one-stop shop offering HVAC, refrigeration, VRF, and building automation across Ohio’s commercial and industrial sectors.

Culture + Values

Four Stars

Commitment to Excellence

Reflects the company's dedication to maintaining high standards in their relationships and services through Safety, Teamwork, Excellence, and Respect.

Mission is to provide optimal solutions in Heating, Cooling, Refrigeration, and Ventilation. Team trained on latest technology and safety practices to enhance customer and employee experience.
Common goal is excellence in customer service and job performance. Technicians trained on latest products and diagnostic techniques.
Understanding mechanical systems builds and maintains customer trust.

Environment + Sustainability

30% Carbon Reduction

Environmental Impact

Reduced carbon footprint through optimized filtration solutions and revised maintenance schedules.

20% Cost Savings

Customer Benefits

Saved customers in contract maintenance costs through innovative filtration solutions.

Intentionally Green: Our goal is to create solutions that help our Customers and the Environment.

Inclusion & Diversity

No DEI strategy or gender‑related statistics publicly available.

Articles

Services

Company Overview

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Role

Description

upsell opportunities

resource planning

capacity management

contract management

service delivery

customer satisfaction

Act as a trusted advisor to clients by demonstrating industry knowledge and company values.
Identify upsell and cross-sell opportunities within existing accounts.
Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.
Resolve client concerns quickly and professionally to maintain trust and satisfaction.
Meet or exceed annual sales targets for:
Align with project and service teams on scheduling, resource planning, and capacity management.
Support seamless handoffs between sales and operations teams.
Develop and consistently optimize contract potential and ongoing management processes
Work closely with service managers, estimators, and technicians to deliver on customer expectations.
Develop and maintain strong relationships with preventive maintenance clients to drive satisfaction, retention, and referrals.
Represent the company professionally in all client, vendor, and industry interactions.
Reduce churn by addressing issues early and delivering consistent value through services.
Monitor and manage service delivery timelines and quality standards.
Participate in training and mentorship of junior sales staff or new account managers as needed.
Develop and implement a customer satisfaction tool to regularly monitor and improve client experience.
Ensure all preventive maintenance work sold is executable, profitable, and aligned with available operational resources.
Maintain a preventive maintenance contract renewal rate of 90% or higher.

Requirements

driver's license

sales experience

hvac experience

detail oriented

high school

outlook

Valid Driver's license/driving record
A proven track record of sales and selling skills experience
4+ years (or more) of HVAC/R industry experience
Highly motivated and detail oriented
High School diploma or equivalent required.
Strong Written and Verbal Communication skills (Outlook)

Benefits

Professional development assistance
401(k) with company match
Referral program
Paid time off
Dental, vision, and health insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found