Interim Head of Community Engagement & Insights (14 months FTC)

Description

The role leads Grosvenor Property UK’s community engagement and community insights, delivering the People Positive Engagement Charter and maximizing both commercial and social outcomes. It sits within the Sustainability team’s Social Impact function and includes direct responsibility for one Community Engagement Manager.

The postholder provides expert advice to senior leaders on local political and stakeholder matters, shaping engagement strategies, sharing intelligence, and proactively managing community and political risks.

They oversee day‑to‑day stakeholder engagement across the London Estate, own community programmes for priority projects such as the Grosvenor Square reopening, and lead the annual community survey and project consultations, ensuring robust methodology and actionable insights.

The role drives social impact by conducting 2027 community wellbeing research, developing Wellbeing Action Plans, and managing the People Positive Fund in partnership with the London Community Foundation, while championing the People Positive Charter across the business.

Additional responsibilities include line‑managing a Community Engagement Manager, supporting employee volunteering and charity partnerships, and working in a hybrid, flexible environment that offers adjustments for candidates with disabilities.

• Advise senior leaders on local political and community engagement, providing intelligence and risk mitigation.
• Develop and deliver site‑specific engagement strategies aligned with the People Positive Engagement Charter.
• Oversee daily stakeholder engagement across the London Estate and lead community programmes for priority projects, including Grosvenor Square reopening.
• Produce high‑quality communication copy, support planning applications, and manage annual community surveys and project consultations.
• Leverage insight and data to inform business decisions through the Customer Insight Forum and CRM initiatives.
• Conduct 2027 community wellbeing research, create Wellbeing Action Plans, and manage the People Positive Fund with the London Community Foundation.
• Champion the People Positive Charter and Toolkit, embed best practice in public engagement, and generate stories to enhance Grosvenor’s reputation.
• Contribute to external and internal impact reports, sustainability reporting, and board updates.
• Line‑manage a Community Engagement Manager, overseeing volunteering and charity partnership programmes.

Requirements

• Demonstrate genuine passion for communities, strong stakeholder relationship skills, and ability to influence senior decision‑making.
• Possess extensive experience in public and political engagement for major projects, with attention to detail and a big‑picture perspective.
• Exhibit an innovative, energetic approach, strong communication skills, and good judgment balancing commercial and social outcomes.

Benefits

• Offer flexibility through hybrid working and provide accommodation for recruitment process adjustments.

Training + Development

Interview process

Visa Sponsorship

Security clearance