Description

• Plan and facilitate training events, including registration and travel coordination.
• Generate analytics and onboard new users to Infinity University.
• Deliver in-person and virtual product training for retail partners and internal employees.
• Collaborate with Marketing, Sales, and Product teams to support training initiatives.
• Create modules for Infinity University, training manuals, presentations, guides, and video content.
• Prepare and distribute support materials (certificates, itineraries, name badges).
• Develop and maintain training tools and resources for internal and external customers using content authoring tools (e.g., Articulate).

Requirements

• Understanding of home improvement processes.
• Ability to interpret product details, dimensions, and apply basic math and geometry.
• Basic knowledge of windows, including products and processes (sales, installation, service).
• Strong verbal, written, and nonverbal communication skills.
• Ability to build trust and confidence with customers and team members.
• Willingness to travel to Warroad, MN, Fargo, ND, and retailer locations across the U.S.
• Solution-oriented mindset with innovative thinking.
• Proficiency with Microsoft 365 Suite and training platforms (Knowledge Anywhere, Articulate).
• 3+ years of experience in education, training, or customer support.

Benefits

• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success

Training + Development

Interview process

Visa Sponsorship

Security clearance