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Account Manager
Wates Smartspace
Lead and manage key client accounts, overseeing facilities services and team performance.
9d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
London, England, United Kingdom
Hybrid
Company Size
450 Employees
Service Specialisms
Construction
Housing maintenance
Facilities management
Fit‑out
Refurbishment
Sector Specialisms
Commercial
Public sector
Education
Healthcare
Residential
Office fit-out
Refurbishment
Facilities Management Services
Role
What you would be doing
contract management
mi reporting
compliance management
facilities management
client liaison
kpi delivery
- Responsible for implementing and safeguarding best practice for commercial activity relating to contract management and managing specialists and suppliers to ensure dynamic MI reporting and that KPI/SLA targets are delivered.
- To ensure compliance with all statutory, safety, quality, environmental, security and relevant Wates Professional Standards, creating a Zero Harm culture. Ensuring targets are maintained by the timely upload of compliance certification onto ACT. (Assurance Compliance Tool)
- Lead and motivate the WPS Facilities Management team by example and deliver excellence and first class sustainable hard M&E, Reactive, Projects and Fabric service provisions.
- Provide visible leadership and liase effectively and nurture the relationships with the key client stakeholders.
What you bring
travel covered
- Travel covered to any of our sites (subject to HMRC advisory rates)
- Excellent range of learning and development activity to support your career progression.
- Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…
- Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
- Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
- Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.
- Competitive salary
- Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- basic disclosure and barring service (dbs) check required at offer stage.
- additional pre‑employment checks may apply, including national security vetting.
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Company
Overview
- Excels in delivering high-quality fit-out and refurbishment solutions for a wide range of sectors.
- Has a long history of successful projects across commercial, residential, and mixed-use developments.
- Specialises in transforming spaces to meet the evolving needs of businesses, organisations, and communities.
- Known for delivering innovative solutions that enhance the functionality and aesthetics of client spaces.
- Projects range from office spaces and retail fit-outs to complex refurbishments of residential buildings.
- Committed to delivering projects on time, within budget, and to the highest standards of quality.
- Has built a strong reputation for creating adaptable spaces that are both functional and future-ready.
- We are focused on delivering quality and service excellence.
- We take pride in developing long-term relationships with clients and partners.
- We embrace innovation and drive efficiencies across all aspects of the business.
- We foster an environment of collaboration, accountability, and transparency.
- We are committed to the highest standards of safety and wellbeing.
2050 Net Zero
Carbon Emissions Target
Aim to achieve net zero carbon emissions.
- They are reducing carbon emissions across operations and supply chain.
- Sustainable building practices and eco-friendly materials are core to their business.
- They monitor and aim to minimize waste production and energy consumption.
- They actively engage with stakeholders to promote environmental awareness and sustainability.
- is committed to fostering a diverse and inclusive workplace.
- has set clear goals to improve gender balance across all levels of the business.
- their recruitment strategies prioritize diversity, ensuring equal opportunities for all.
- tracks gender diversity and has implemented targeted initiatives to support women in the workplace.
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