Irving Oil
International refining and marketing company operating large refineries and fueling networks across North America and Europe.
Assist customers, handle transactions, and maintain store duties
16 days ago
Junior (1-3 years)
Full Time
North Pembroke, MA
Onsite
Company Size
3,277 Employees
Service Specialisms
Energy Distribution
Retail Services
Fuel Supply
Energy Solutions
Sector Specialisms
Wholesale
Specialty Fuels
Propane
Heating Oil
Liquid Asphalt
Jet Fuel
Marine Gas Oil
Bunker Fuel
Role
Description
customer service
transaction processing
cash audits
inventory stocking
complaint handling
brand promotion
- Greet customers, including answering phones, by providing clients with the highest level of customer service that is unique to the Irving experience, demonstrated through a courteous demeanor, and outstanding service
- Scan products, receive and process all payment transactions according to standard procedures and helping customers use processing equipment
- Handle customer inquiries or complaints in line with policies and procedures
- Assist in the maintenance of the store and stocking shelves as needed
- Keep track of all cash/ credit transactions, count cash intake and perform audits (daily, weekly, and monthly) ensuring cash/ credit intake equals receipts
- Promote, work, and act in a manner consistent with the brand and “The Irving” customer experience standards
Requirements
detail
customer service
basic math
2 years
ged
communication
- Attention to detail
- Good customer service skills
- Basic math skills
- 2 years in a customer service role
- G.E.D or equivalent
- Good communication skills
Benefits
- Competitive Compensation - Including a company matched 401k and a Sign-on Bonus
- Paid Vacation
- Wellness Support - With 24/7 access to our Employee & Family Assistance Program
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1924
Year Established
Began operations as a regional lubricant supplier.
300,000 bpd
Refinery Capacity
Operates Canada's largest refinery with a capacity of 300,000 barrels per day.
900+
Gas Stations
Maintains a vast network of over 900 gas stations across multiple regions.
$172M
Project Investment
Conducted a major refinery upgrade costing US $172 million, involving thousands of workers.
- Specializes in refining, fuel distribution, marine shipping, trucking logistics, and infrastructure development.
- Strong history of vertical integration, managing everything from refining to retail, shipping, and terminal operations.
- Notably one of the first adopters of unleaded and low‑sulphur gasoline in North America, showing early innovation.
- Privately held by the Irving family, it remains independent while evolving its assets and expanding in Europe via Top Oil.
Culture + Values
- Safety is our top priority.
- Integrity: We act with honesty and transparency.
- Teamwork: We work together to achieve shared goals.
- Excellence: We strive for continuous improvement.
- Accountability: We take ownership of our actions.
- Customer Focus: We are committed to meeting the needs of our customers.
Environment + Sustainability
Net-Zero by 2050
Greenhouse Gas Emissions Target
Aiming to achieve net-zero greenhouse gas emissions by the year 2050.
- Investing in renewable energy, including biofuels and hydrogen.
- Reducing carbon intensity in refining operations.
- Working to reduce waste and improve recycling across operations.
- Engaging in biodiversity preservation and water stewardship programs.
Inclusion & Diversity
- Aims to foster a diverse and inclusive workplace.
- Focuses on creating an environment where all employees feel valued and respected.