Monitor inventory levels and ordering of linens, guest supplies, and amenities.
Train team members on Faena service standards, safety, chemical handling, and room care techniques.
Assist with hiring, onboarding, scheduling, and team development initiatives.
Lead daily housekeeping operations, managing team assignments and productivity expectations.
Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates.
Ensure department compliance with DOH, OSHA, and property-wide sanitation policies.
Maintain lost & found documentation and property-wide cleanliness inspections.
Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness.
Support VIP and special guest room preparation and follow-up service.
Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery.
Requirements
opera
hotsos
hospitality degree
leadership
5 years
bilingual
Effective communication and time management.
Endure various physical movements throughout the work areas
Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role.
Experience in union environments preferred.
Leadership presence and team development capabilities.
Excellent problem-solving and conflict resolution.
High attention to detail and service presentation.
Strong understanding of NYC DOH and OSHA compliance requirements.
High school diploma or equivalent required; Hospitality degree preferred.
Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
Ability to move safely in uneven terrain or in confined spaces
Bilingual preferred (Spanish/English).
Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.).
Ability to manage multiple priorities in a fast-paced setting.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to blend art, design, and luxury into every experience.
A pioneer in transforming urban spaces through its iconic hotels, residences, and cultural institutions.
The company has developed some of the most luxurious and artistic resorts worldwide.
Known for its high-end properties, including hotels, residences, and commercial spaces.
Specializes in creating immersive environments where architecture meets culture and luxury.
Projects span across major global cities, focusing on luxury, art, and hospitality design.
They consistently collaborate with renowned architects, artists, and designers.
Recognized for its cutting-edge architectural designs and commitment to delivering exceptional experiences.
Culture + Values
Environment + Sustainability
Hosts Earth Day and World Ocean Day public events including beach cleanups, open-water swim challenges and educational programming on water quality and marine ecosystems.
Offers farm-to-table dining at Campo with locally sourced ingredients and use of sustainable Zero Acre sugarcane oil.
Faena House residential building features energy-efficient lighting/appliances, advanced climate control systems, water-saving fixtures and irrigation, passive cooling through native landscaping and natural ventilation.
Faena House uses recycled and locally sourced construction materials and maximizes natural light to reduce artificial lighting.
Passive architectural design in Miami reduces need for mechanical cooling and irrigation.
No publicly stated net-zero target date on official channels.
Inclusion & Diversity
No publicly available DEI strategy or gender statistics on official website or LinkedIn.