IT Operations Analyst at Johnson Controls in India | Kablio

Role

Description

application support

issue resolution

azure devops

front‑end development

ticket management

test validation

The IT Support Specialist provides technical assistance and support to application users, resolving issues related to company applications and services to ensure a seamless user experience. The role requires an understanding of business processes to accurately assess user requirements and support applications that align with team and company goals.

You will be part of a core team responsible for crafting, building, and maintaining MEA applications and related technologies used by Sales, Marketing, Pricing, Procurement, Operations, and HR departments.

Key responsibilities include assessing and troubleshooting customer issues, documenting interactions, training users, collaborating with product teams to improve applications, and defining user stories and functional requirements. The specialist will triage requests, ensure technical solutions meet functional and architectural guidelines, uphold software quality, reliability, security, and compliance, and support project managers in tracking and forecasting delivery while validating test strategies and execution.

Provide technical assistance and resolve application issues for users.
Assess and troubleshoot customer application problems.
Document customer interactions, inquiries, and complaints.
Train customers on product and service usage.
Collaborate with product development to improve applications based on feedback.
Define and document user stories, business processes, and functional requirements.
Triage new requests and set delivery expectations with business partners.
Design technical solutions that meet functional and architecture guidelines.
Ensure solutions meet quality, reliability, performance, security, and compliance standards.
Support Business Analyst, Project Manager, and Delivery Manager in tracking and forecasting development.
Validate test strategies, plans, cases, and oversee test execution.
Monitor and resolve tickets using ServiceNow.
Perform system checks and apply software updates as needed.
Develop, test, and release applications using Azure DevOps.
Utilize Microsoft technologies (ASP.NET, MVC, SQL Server, SSRS, PowerBI, Azure, Data Lake).
Develop front‑end interfaces with HTML5, JavaScript, and AngularJS.
Create PowerApps, Xamarin, or API solutions where applicable.

Requirements

salesforce

asp.net

sql server

azure

bachelor’s

7‑8 years

Candidates must have 7‑8 years of IT SDLC and application support experience, a bachelor’s degree in IT or a related field, and proficiency in Microsoft technologies such as ASP.NET, MVC, SQL Server, SSRS, PowerBI, Azure, and Data Lake. Additional experience with front‑end development (HTML5, JavaScript, AngularJS), ServiceNow ticket monitoring, Azure DevOps, and system integrations is required, while PowerApps, Xamarin, and API development are considered a plus.

Understand Lead‑to‑Cash processes and integrate Salesforce with other applications.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)

Role

Description

application support

issue resolution

azure devops

front‑end development

ticket management

test validation

Provide technical assistance and resolve application issues for users.
Assess and troubleshoot customer application problems.
Document customer interactions, inquiries, and complaints.
Train customers on product and service usage.
Collaborate with product development to improve applications based on feedback.
Define and document user stories, business processes, and functional requirements.
Triage new requests and set delivery expectations with business partners.
Design technical solutions that meet functional and architecture guidelines.
Ensure solutions meet quality, reliability, performance, security, and compliance standards.
Support Business Analyst, Project Manager, and Delivery Manager in tracking and forecasting development.
Validate test strategies, plans, cases, and oversee test execution.
Monitor and resolve tickets using ServiceNow.
Perform system checks and apply software updates as needed.
Develop, test, and release applications using Azure DevOps.
Utilize Microsoft technologies (ASP.NET, MVC, SQL Server, SSRS, PowerBI, Azure, Data Lake).
Develop front‑end interfaces with HTML5, JavaScript, and AngularJS.
Create PowerApps, Xamarin, or API solutions where applicable.

Requirements

salesforce

asp.net

sql server

azure

bachelor’s

7‑8 years

Understand Lead‑to‑Cash processes and integrate Salesforce with other applications.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)