Associate Project Manager Warranty Division

Description

• Provide clear and timely updates to customers regarding the status of their claims.
• Support the development of warranty-related documentation, procedures, and training materials.
• Ensure all warranty work adheres to company and manufacturer standards.
• Coordinate with the service team to dispatch warranty-related service calls.
• Maintain detailed records of claims, service logs, and system diagnostics using CRM or project management software.
• Review and process warranty claims for residential solar systems.
• Communicate with equipment manufacturers to submit claims, coordinate replacements, and track resolutions.
• Stay informed about product warranties, RMA processes, and industry standards.
• Analyze recurring warranty issues to identify trends and contribute to continuous improvement.

Requirements

• Comfortable working in a fast-paced, collaborative environment.
• Detail-oriented with strong follow-through and customer service focus.
• Prior experience in solar, electrical, or HVAC service or support roles preferred.
• Strong understanding of solar components (inverters, panels, optimizers, monitoring platforms).
• Proficiency with CRM systems, Google Workspace, and Microsoft Office Suite.
• Ability to interpret technical documentation and diagnostic reports.
• Excellent organizational and communication skills.
• Technical understanding of solar PV system design and function.
• Experience with warranty submission platforms (e.g., Enphase, SolarEdge, Generac).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance