Obtain customer signature upon completed service call assignment.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
Maintain truck inventory to ensure timely response to customer needs.
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
Provide quotes to support recommendations and solutions.
Retain any licenses that are required by National, State and Local codes.
Follow company required safety policies.
Requirements
card access
cctv
osha 10
electrical license
lenel
blueprints
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
1-3 years documented experience with card access and CCTV.
Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
Experience installing, inspecting, repairing, and programming card access and CCTV.
Ability to follow verbal and written instructions.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to pass a pre-employment background and drug test.
OSHA 10 or above.
Certification in any of the following, Software House, Lenel, Exacq, S2, Axis or Avigilon.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Massachusetts Class D Electrical license.
Ability to adhere to, implement, and always follow safety guidelines and procedures.
Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
Fire alarm experience is a plus.
Knowledge of applicable NFPA standards.
Possess a valid driver's license and driving record that meets company requirements.
Benefits
Available for on-call emergency service.
Tuition reimbursement
Global Advancement Opportunities
Medical/Dental/Vision insurance
Employee Assistance Program
Short-Term and Long-Term Disability
Company Vehicle (as applicable)
401(k) savings plan with company match
Wellness Program
Competitive Starting Pay
Comprehensive Benefits
Life Insurance
Referral Bonuses
Paid Training
Health Savings Account (HSA)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass a pre‑employment background and drug test.
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.