Resident Triage & De-escalation: Engage directly with residents through our platform, walking them through troubleshooting steps to resolve issues without requiring a technician visit. De-escalate calls and service requests whenever possible to eliminate unnecessary truck rolls.
Work Order Curation: Conduct thorough diagnosis conversations with residents to understand the full scope of the issue, document detailed troubleshooting summaries, capture key diagnostic information, and identify specific requirements needed for field resolution.
Intake & Quality Review: Review all incoming work orders from residents to determine if the work is appropriate for Lula's service, and flag issues proactively.
Problem Solving & Quick Decision-Making: Make sound decisions in real-time operational scenarios, escalate appropriately to leadership, and contribute to process improvements that enhance team efficiency.
Technical Aptitude: Proficient knowledge of computers and web-based software platforms. Comfort learning new tools and platforms quickly.
Communication Excellence: Exceptional verbal and written communication skills with the ability to remain calm, empathetic, and professional under pressure. Strong active listening skills to understand resident concerns and extract diagnostic information.
Initiative & Growth: A genuine desire to learn and grow. Initiative to strive for continuous improvement in accuracy, quality, and timeliness of information. Ability to take ownership of outcomes.
Fast-Paced Environment: Comfortable working in a high-energy, fast-moving startup environment where you manage multiple concurrent priorities and make quick decisions.
Adaptability: Ability to perform essential job functions with or without reasonable accommodation. Flexibility to adjust approach based on resident needs and operational demands.
Residential Property Maintenance Experience: 4+ years (Required)
Problem-Solving Mindset: Solutions-focused attitude with strong troubleshooting capabilities. Ability to think through multi-step processes and guide residents through diagnostic procedures.
Day shift
Property Management Knowledge: Familiarity with maintenance in the residential property management space is a major plus.
Customer Focus: Deep commitment to customer obsession. Understanding that your work directly impacts resident satisfaction and field technician success.
Prioritization & Organization: Excellent time management and prioritization skills. Ability to juggle multiple resident interactions and work orders while maintaining accuracy and quality.
Dental insurance
Equal employment opportunities (EEO) for all employees and applicants.
Life insurance
Hands-on mentors and leaders who genuinely care about your success and development.
Health insurance
Supplemental Pay
Extensive training will be provided to equip you with the necessary tools for success.
This is not a field position. You will be expected to work in our local office located in Overland Park, Kansas.
Vision insurance
Paid time off
Opportunities for professional growth and internal promotions driven by organizational expansion.
A positive team atmosphere that fosters support and camaraderie throughout your career.
Lula Offers a Collaborative and Supportive Work Environment
$60,000 - $65,000 per year
Company bonus opportunity