Guest Service Supervisor - FTL Station

Description

• Celebrate successes and recognize the contributions of Teammates.
• Assist the Station Manager in disseminating operating procedures related to station appearance and performance reporting.
• You’re able to assist guests with special needs, including providing wheelchair support when necessary.
• Stay on top of inventory levels for office supplies, cleaning supplies, and F&B products to ensure proper levels according to the expected consumption levels.
• Engage with mobility partner leaders to promote an efficient, high quality Guest experience.
• Create a culture of engagement, learning, and team development.
• Interact with Guests on a regular basis throughout the station to obtain feedback on quality of product, service levels and overall satisfaction and respond to complaints as necessary.
• Ensure deliveries received while on duty are stored and recorded appropriately.
• Stay up to date on company policies and terms of service; ensure these live in our stations and Teammates are aware of updates and/or changes.
• Ensure all Mobility drivers are adhering to uniform and grooming policies and following SOPs.
• Motivate Teammates and maintain a positive work environment while ensuring the entire team reflects Brightline’s values.

Requirements

• You’re comfortable being on your feet all day—standing, walking, and staying physically active throughout your shift.
• You have previous experience with ensuring policies and procedures are closely followed.
• Knowledge of F&B operations/standards preferred.
• You are able to work shifts, including early mornings, nights, weekends, holidays and long hours at times.
• You are safety-focused in your day-to-day life; ever-vigilant to inform and help others stay safe in their environment.
• You have two or more years of experience in high-traffic environments such as hospitality, guest services, or transportation.
• You work well under pressure and are equally good at taking direction, as you are giving it.
• Knowledge of inventory management/logistics.
• Knowledge of the prevention of foodborne illnesses and health regulations is not required but a PLUS.
• While you don’t need to be a math expert, you possess basic math skills.
• Be the Subject Matter Expert trained on all mobility tools and processes.
• The ability to speak multiple languages is not required, but a PLUS.
• You are a minimum of 18 years old.
• You demonstrate sound judgment and can think and act independently.
• You can lift and carry baggage of various sizes and weights over short distances and occasionally push a wheelchair.
• Your verbal and listening skills are excellent, with a strong focus on delivering outstanding guest service both in person and over the phone
• You enjoy working with people and maintain a positive, upbeat attitude even during stressful situations. You’re skilled at adapting your communication style to connect with a diverse range of individuals.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance