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Autodesk

Customer Success Advisor

Company logo
Autodesk
Design and make software for architecture, engineering, construction, and entertainment industries.
Guide customers through onboarding and adoption of Autodesk solutions
7d ago
$59,400 - $102,520
Junior (1-3 years)
Full Time
Denver, CO
Office Full-Time
Company Size
11,600 Employees
Service Specialisms
Design
Engineering
Construction
Architecture
Consulting
Product Development
Technology Solutions
Software Development
Sector Specialisms
Building Design
Construction
Automotive
Building Product Manufacturing
3D Animation
Architecture
Engineering
Construction Professionals
Role
What you would be doing
customer onboarding
adoption strategy
partner collaboration
outbound outreach
customer satisfaction
expansion identification
  • Assist customers with onboarding new solutions and identify at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
  • Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success milestones
  • Proactively engage with customers through outbound calling to ensure client satisfaction
  • Drive a high-level of customer satisfaction and experience to ensure continued adoption of Autodesk products through value-add activities
  • Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions
  • While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship
What you bring
salesforce
multitasking
customer empathy
customer success
  • Salesforce proficiency
  • Ability to operate in a dynamic environment, which means multitasking as priorities evolve
  • Customer facing at your core: Customer Empathy & customer mindset
  • 2-5 years Customer Success/Account Management experience
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
Founded in 1982
Year of establishment
Marks the beginning of Autodesk's journey in pioneering design software solutions.
  • Pioneered software for 2D and 3D design, revolutionizing industries.
  • Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
  • Empowering creators in fields from construction to digital media, enabling more innovative designs.
  • Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
  • Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
  • Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
  • Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
  • A leader in 3D design software, with solutions powering projects in every corner of the globe.
  • Committed to shaping the future of digital design, bringing complex visions to life.
Culture + Values
  • Innovation: We believe in the power of creativity to push boundaries and change the world.
  • Collaboration: We work together to create solutions that make a difference.
  • Customer Success: We are focused on delivering products and services that help our customers succeed.
  • Sustainability: We are committed to making a positive impact on the planet and communities.
  • Integrity: We act with honesty and uphold the highest ethical standards.
  • Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.
Environment + Sustainability
2023
Net-zero commitment
Aiming to achieve net-zero carbon status, a critical step in combating climate change.
35%
Carbon emissions reduction
Significant reduction in overall carbon footprint across all emission scopes since 2019.
  • Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
  • Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
  • Promotes circular design principles and helps customers optimize material use and reduce waste.
Inclusion & Diversity
30% Female Workforce
Gender Diversity
As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.
25% Leadership Representation
Female Leadership
25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.
2025 Diversity Goal
Leadership Commitment
A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.
12 Employee Groups
Employee Resource Networks
Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.
  • Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
  • Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.
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