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Customer Success Advisor
Autodesk
Design and make software for architecture, engineering, construction, and entertainment industries.
Guide customers through onboarding and adoption of Autodesk solutions
7d ago
$59,400 - $102,520
Junior (1-3 years)
Full Time
Denver, CO
Office Full-Time
Company Size
11,600 Employees
Service Specialisms
Design
Engineering
Construction
Architecture
Consulting
Product Development
Technology Solutions
Software Development
Sector Specialisms
Building Design
Construction
Automotive
Building Product Manufacturing
3D Animation
Architecture
Engineering
Construction Professionals
Role
What you would be doing
customer onboarding
adoption strategy
partner collaboration
outbound outreach
customer satisfaction
expansion identification
Assist customers with onboarding new solutions and identify at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success milestones
Proactively engage with customers through outbound calling to ensure client satisfaction
Drive a high-level of customer satisfaction and experience to ensure continued adoption of Autodesk products through value-add activities
Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions
While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship
What you bring
salesforce
multitasking
customer empathy
customer success
Salesforce proficiency
Ability to operate in a dynamic environment, which means multitasking as priorities evolve
Customer facing at your core: Customer Empathy & customer mindset
2-5 years Customer Success/Account Management experience
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