Establish customer rapport to sell the right products and services.
Always explain to the client the service you are performing. Explain and show the client how 1 Tom Plumber provides superior service.
Be accurate and timely with invoices, time cards, curbside feedback, and option sheets.
Complete plumbing, drain cleaning, and other related in-home service and install calls.
Operate handheld power tools
Train and mentor apprentices to ensure quick, accurate repairs and installations.
Wear floor savers while in the client’s home and maintain a neat work area when performing a repair or scheduled service.
Re-check all plumbing repairs and installations after completion to ensure everything is working properly and that we did indeed fix it right the first time.
Serve the clients of 1 Tom Plumber by expertly servicing customers’ entire plumbing systems.
Maintain a clean, organized job site and well-inventoried truck.
Wear personal protective equipment
Work alongside customer service and dispatch to ensure overall success of the business.
Educate and assist customers in choosing the best finance options and maintenance plans.
Obey the company Code of Ethics and the Team Rules.
Maintain your truck so that it is neat and clean inside and out at all times. The truck is one of the best billboards that 1 Tom Plumber has—park it for maximum impact whenever possible.
Climbing up and down ladders and equipment
Participate actively in all training exercises, morning meetings, and retreats.
Requirements
plumbing
troubleshooting
2+ years
associate degree
driver’s license
power tools
Excellent interpersonal communication skills on a technical level
In-depth knowledge of maintenance and repairs of plumbing systems
Show yourself as professional and knowledgeable to win new referrals and repeat business.
Valid driver’s license and acceptable driving record
Ability to carry a minimum of 25 pounds up to 250 feet unassisted
Plumbing troubleshooting and repair skills
Ability to lift 50 pounds
Able to work both independently and as part of a team
2+ years of technical and trade experience
Associate degree preferred but not required
General knowledge of power tools and techniques for safe use
Ability to work more than 40 hours per week and up to 12 hours per day
Understanding of current regulations within the field
Benefits
Dental insurance
Health insurance
Vision insurance
Bonus based on performance
Strong customer service skills Compensation is based on individual performance
Competitive salary
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Started with a vision to transform the plumbing industry through reliable and affordable services.
Offers a comprehensive range of plumbing services, from routine repairs to emergency calls.
Franchisees benefit from proven business models, with strong brand recognition and training support.
Focuses on residential and commercial plumbing solutions, ensuring quality across various property types.
Distinctive for its franchise approach, helping entrepreneurs own a thriving plumbing business.
Builds long-term customer relationships through top-notch service and transparent pricing.
Culture + Values
We believe in doing the right thing every time.
We believe in continuous improvement and strive to get better every day.
We operate with integrity, transparency, and honesty.
We are committed to providing exceptional customer service.
We foster an environment where employees and franchisees are valued and supported.
Environment + Sustainability
Currently, no publicly available information about specific environmental sustainability goals or results.
No data on net zero target date or other measurable environmental strategies.
Inclusion & Diversity
Currently, no publicly available information on specific DEI strategy or outcomes.