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Smart Hands Specialist
T5 Data Centers
Perform installation, de-installation, and troubleshooting of IT equipment and cabling in data halls, providing remote hands support and escorting non-badged visitors.
15d ago
Junior (1-3 years)
Full Time
Alpharetta, GA
Onsite
Company Size
200 Employees
Service Specialisms
Development
Construction
Operations
Connect
Turnkey operations
Enterprise and Hyperscale FM&O Services
Remote Hands & Data Hall Support
Staff Augmentation
Sector Specialisms
Industrial
Energy
Infrastructure
Role
What you would be doing
cable management
incident management
hardware installation
cable testing
problem solving
record keeping
- Properly label, comb, and bundle IT cables in accordance with T5FM and customer standards
- Receive, respond, and resolve Break / Fix (incident) engagements within established timeframes or escalate promptly if they cannot be resolved within that period
- Receive, review, and install IT hardware components (server, device, or network) as directed
- Remove and de-commission IT hardware as directed
- Perform power cycles, physical equipment, and IT cabling inspections
- Troubleshoot issues by providing first-hand observation of IT hardware components to customer IT team
- Provide smart hands problem solving support upon request. (Server reboots, OS updates/rebuilds, backups, visual inspections, etc.)
- Handle storage media
- Adhere to all safety laws
- Install, terminate, test, and troubleshoot IT cabling (single and multi-mode fiber, co-axe, copper, Cat5, Cat6, etc.)
- Receive and track inventory for maintenance purposes
- Ensure that all records are updated in applicable tools and systems following any changes made
- Escort and monitor outside contractors, vendors, and third-party engineers; ensure they are abiding by facility work rules
- Receive, assess, and complete patching / de-patching requests (both copper and fiber) within established SLA timeframes and to applicable internal, manufacture, and/or industry, standards
- Receive, assess, and complete IT equipment & infrastructure installation, relocation and decommission requests (change) within established timeframes and to applicable internal, manufacture, and/or industry standards
- Follow T5 data center and customer corporate policies and procedures
- Carry out daily checks of the data halls, keeping records of your findings
- Upgrade or replace failed components as directed
What you bring
battle-tested leadership experience
bachelor’s degree
data center it
fluke analyzers
customer service
loop-back testing
- Owner-Operator Mindset
- Ability to work inside and outside
- Ability to reach, grasp, push, pull, handle, feel, and type with both hands and arms
- Loop-back testing for Telco circuits (DS1, DS3, OC-3 and OC-12, etc.)
- Able to handle changing needs and priorities accurately and professionally, required
- Ability to smell, talk and hear
- Good understanding of the installation practices for rack mountable IT equipment within a data center environment (i.e., Cisco, HP, and Dell)
- Experienced in the use of Fluke handheld Network Analyzers and Data Cable Testers (i.e., DXT1800)
- Has strong customer service skills, able to work with all a range of personalities and individuals, required
- Displays empathy and understanding of customer needs, required
- Able to work proficiently and safely with hand tools and power tools, required
- Battle-Tested Leadership Experience
- Has exceptional listening skills, required
- Ability to lift equipment in small spaces without mechanical assistance, weighing up to 100 pounds
- Ability to stand, walk, sit, climb, and balance
- 2+ years’ experience with data center IT hardware, infrastructure, and cabling
- Ability to see at close and distance ranges and the ability to see and correctly distinguish color
- Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 3-5+ years’ experience in IT, required
- Ability to stoop, kneel, crouch and crawl using both arms and legs
- Extensive knowledge of IT infrastructure, technologies, and data hall management
- Able to follow instructions, respond to management direction, and volunteer readily when asked, required
- 100% Data Center Focused
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted as mentioned in the job description.
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Company
Overview
- Built with a vision to redefine the data center industry, specializing in high-performance data centers.
- Focus on reliable infrastructure providing mission-critical solutions globally.
- Strong track record of delivering innovative, scalable, and secure data center solutions.
- Offers comprehensive services from design and construction to operations, creating end-to-end solutions.
- Typical projects include large-scale data centers, disaster recovery facilities, and high-security environments.
- Recognized for flexible, energy-efficient solutions meeting evolving technology needs.
- Stand out with a proactive approach to future-proofing data infrastructure using cutting-edge designs and technologies.
100%
Focus on Data Centers
Demonstrates a complete dedication to delivering reliable data center solutions.
- Magnetic culture of excellence
- Operate with integrity, leading to trust within our team, customers and partners
- Communicate transparently, in respect and support for each other
- Strive to be experts in our individual roles, performing with excellence and holding ourselves and each other accountable
- Owner‑Operator Mindset
- Commitment to Diversity & Military Veterans
- Battle‑Tested Leadership Experience
$0.30/watt
Solar Energy Cost Reduction
The company helped customers reduce costs by $0.30 per watt in solar and renewable energy projects.
WUE = 0
Water Usage Effectiveness
The company employs zero water-loss, modular air-cooled chillers, achieving a Water Usage Effectiveness (WUE) of 0.
- Joined iMasons Climate Accord to drive carbon reduction in digital infrastructure
- Partnered with nZero for 24/7 real-time carbon tracking & reporting
- Optimize power via mix of RECs and PPAs
- T5@Dallas and T5@Atlanta have LEED Silver certification; additional sites planned
- Net-zero goal aligned with iMasons Climate Accord (industry-wide carbon neutrality initiative)
- New T5@Chicago III facility uses high-efficiency zero water-loss cooling and flexible design for sustainability
400+ Engineers
Diverse Team
A team consisting of over 400 engineers, technicians, and staff fosters progression and inclusion within the organization.
- Commitment to Diversity & Military Veterans
- Inclusive culture with approachable environment where 'your opinion matters and is heard'
- Hiring balances knowledge, diversity, and culture
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