Field Supervisor - Existing Installations

Description

• Assemble and present information for service and fixed priced repair offerings
• Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
• Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
• Provide technical support to Sales and Field employees
• Customer Service: Demonstrate costumer focus through improving performance
• Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity
• Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
• Manage/support all service work in area of responsibility within framework of financial budget
• Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
• Ensure ISO compliance
• Ensure exceptional quality standards, training and performance of field personnel
• Review of time tickets for accuracy and maintain vacation schedules
• Work in cooperation with Contract Control on sales contract agreements
• Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
• Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
• Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
• Develop sales proposals and prepare estimates for the sale of company products and services
• Coach hourly field employees Company’s methods of quality, productivity and safety
• Analyze customer needs and secure desirable business through application of company products and services
• Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing
• Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
• Identify and pursue potential customers to drive and support strategic growth objectives
• Build and maintain favorable client relationships
• Prepare and maintain required customer information and files in accordance with established procedures
• Assure full utilization of systems and follow best demonstrated practices (BDP)
• Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures
• Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision

Requirements

• Communication: Communicate clearly and articulately
• Post Secondary – preferably in Business or Engineering
• 3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
• Proficient in MS Office
• Leadership: Possess solid leadership skills
• Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things
• Teamwork: Ability to interact with all levels and be an integral part of the operation
• Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
• Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
• Coaching and Mentoring: ability to motivate and guide team members
• Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Presentation: Ability to present materials clearly
• People Management: Ability to select, train, supervise and evaluate staff

Benefits

• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Competitive Group RRSP with Company Match
• Competitive Salary (commensurate with experience)

Training + Development

Interview process

Visa Sponsorship

Security clearance