Night Guest Services Agent at Arora Group in Horley, England, United Kingdom | Kablio

Arora Group

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Night Guest Services Agent

Arora Group

Provides construction and engineering services across diverse sectors including infrastructure and commercial.

Deliver night guest services, operate the switchboard and ensure exceptional guest experience.

13 days ago ago

Expert & Leadership (13+ years), Junior (1-3 years)

Full Time

Horley, England, United Kingdom

Onsite

Company Size

3,000 Employees

Service Specialisms

Hospitality

Hotel operations

Hotel management

Property construction

Property portfolio asset management

Healthcare workforce solutions

Government contract healthcare services

Support services

Sector Specialisms

Healthcare

Government Healthcare

Defense Health

Aviation

Transportation

Education

Commercial

High-Rise

Role

Description

guest service

call transfer

message handling

switchboard ops

Listens and responds proactively to our guests' needs.
Transferring calls to the appropriate person or department.
Taking down and passing on messages where necessary.
Operating switchboard, answering and forwarding incoming telephone calls.

Requirements

shift work

communication

english

hotel experience

calm

organised

Must be willing to work on a 4 on 4 off basis
Excellent communication skills and high standard of English.
Experience in a similar role within a 4-star hotel is a significant advantage.
Calm, efficient and organised.

Benefits

Wage stream.
Discounted employee friends & family rates at Arora Hotels.
Uniform offered and dry cleaned.
Long service recognition award.
Christmas gifts and employee parties.
Employee assistance programme.
Cycle 2 work scheme.
Life assurance scheme.
Free meals on duty.
Food and beverage discounts.
Complimentary on-site parking is available whilst on duty.
UK attraction discounts @ Merlin Entertainments.
Arora star employee recognition.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Committed to delivering high-quality construction and engineering solutions.
Specializes in large-scale projects across infrastructure, residential, and commercial sectors.
Operates at the intersection of construction, engineering, and design, emphasizing excellence and innovation.
Renowned for delivering complex and sustainable projects efficiently.
Successfully manages major transport networks, residential developments, and energy infrastructure.
Distinguished for its ability to lead multi-disciplinary teams and complete projects on time and within budget.
Continuously evolves by integrating cutting-edge technology with deep industry expertise.

Culture + Values

Designing for the future, building for success.
Our people are family: respect each other’s abilities and qualities; open doors and honest conversations.
Our guests are treated like royalty: uphold highest quality standards and deliver our best in every moment.
Our achievements are made possible by ownership: encouraged to push ourselves and explore talents; accountability brings learning and achievement.

Environment + Sustainability

5% annually

Greenhouse Gas Emissions Reduction Target

The company aims to reduce its greenhouse gas emissions by 5% each year, demonstrating a commitment to sustainability and climate action.

0 metric tons

Scope 1 Emissions

The company achieved zero Scope 1 emissions in the last calendar year, showcasing significant progress in reducing direct emissions.

Scope 2 emissions: 5.989661 metric tons CO₂‑e last calendar year.

Inclusion & Diversity

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