HVAC Area Service Manager
Nextech
Lead and manage HVAC service technicians, ensuring productivity, quality, and customer satisfaction.
9 days ago ago
$80,000 - $95,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Memphis, TN
Field
Company Size
610 Employees
Service Specialisms
Commercial HVAC services
HVAC installations
Commercial kitchen equipment
Preventative maintenance
Emergency HVAC/R services
Asset management
Facility management
Refrigeration services
Sector Specialisms
Commercial HVAC
Refrigeration
Heating
Ventilation
Air Conditioning
Preventative Maintenance
Emergency HVAC Services
Capital Replacement Projects
Role
What you would be doing
technical support
technician supervision
hiring forecast
training development
equipment inspection
customer relations
- Discuss safety topics weekly
- Handle escalated service issues that are field/technician related
- Receive feedback from Technicians on office scheduling/issues
- Responsible for technical support and quality of work for the area
- Evaluate and perform annual Technician reviews with VPs approval
- Assist the Operating Manager with forecasting the company’s needs of Technicians and hire appropriately to the needs
- Active participation in recruiting and hiring of Technicians.
- Responsible for supervision and development of technician workforce.
- Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.)
- Review new customer requirements
- Perform ride along with Technicians
- Protect the company’s image, appearance and reputation
- Go over callbacks and results/additional repairs needed
- Inspect equipment, make sure all technicians have the proper PPE
- Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.)
- Maintain a clean and professional appearance
- Maintain local customer relationships for assigned area with RSM and Account Managers
- Enforce company policies
- Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing
- Develop training plan for all assigned Technicians using Company training materials
- Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process
- Maintain continuous education in the technical field
- Provide recognition to top performers
- Conduct weekly service meeting
What you bring
hvac
10+ years
recruiting
management
ladder
organizational
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to focus on desired results
- Must not exceed ladder ratings
- Technical knowledge necessary to provide value to our technicians and customers
- Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.
- Experience in recruiting and hiring Technicians
- Must be able to climb ladders multiple times
- Minimum of 10 years as an HVAC Service Technician, Management experience is a plus
- Extensive kneeling and squatting
- Must be able to lift 100 pounds.
- Must be able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.
- Must be able to haul equipment and tools to roof via ladders
- Strong attention to detail and quality
- Must be able to travel as needed
- Ability to adapt to very fast-paced environment and deadlines
- Must be able to conduct professional conversation with customers and resolve concerns locally before they escalate
- Paid Training & Ongoing Development - Invest in your career with fully paid initial and continuous training. We also offer Educational Reimbursements for your continued education.
- Extra Perks - Discounts on Travel, Auto, Food and many more.
- FREE Life Insurance - Coverage equal to your annualized pay at no cost to you.
- Dental & Vision Coverage - Prioritize your overall health with added benefits. Starts after your first 30 days!
- 401(k) Retirement Plan - Secure your future with a 50% match on the first 6% of your contributions.
- Generous Time Off - Recharge with 7 paid holidays, and Paid Time Off (PTO)
- Supplemental Insurance Options - Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
- Company Vehicle - Hit the road with confidence, with a company-provided vehicle and gas card.
- Top-Tier Health Insurance - Choose from excellent options, including a FREE employee-only plan.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1992
Company history
The company was established in 1992 with a single technician and van.
40+ Offices
Geographic presence
The company operates across over 40 regional offices nationwide.
$500M–$1B Revenue
Financial scale
The company generates between $500 million and $1 billion in annual revenue.
1,600 Technicians
Workforce strength
The company maintains a self-performing workforce of approximately 1,600 W-2 technicians.
- Serves major multi-site clients—from retail chains and hospitals to data centers and movie theaters.
- Provides typical projects include commercial HVAC installations, kitchen equipment maintenance, refrigeration service, and capital replacements.
- Offers 24/7 emergency support, preventative maintenance programs, and proprietary Facili-Trac asset-tracking software.
- Has grown through acquisition, absorbing firms like Core Mechanical and Brine’s Refrigeration to enhance regional coverage.
- Quality, Value, and Integrity
- Customer-first culture promoting safety and service
- Dedicated to establishing strong, long-term strategic partnerships
- Self-performing, W-2 technicians held to the highest professional standards
- 24/7/365 urgency in customer responsiveness
- Weekly training to ensure up-to-date technical skills and safety practices
- No publicly stated environmental or net‑zero strategy or target as of latest available resources
- Preventive maintenance programs that reduce energy consumption through peak‑efficiency equipment operation
- Facili‑Trac asset‑tracking system supports data‑driven capital and energy planning
- No publicly available DEI strategy, targets or gender‑related statistics found
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