Provides engineering, planning, and environmental services across diverse sectors.
Manage client relationships, drive growth, and oversee service delivery in oil & gas.
1 months ago ago
$160,000 - $192,000
Expert & Leadership (13+ years)
Full Time
Indianapolis, IN
Field
Company Size
400 Employees
Service Specialisms
MEP design
Structural engineering
Project planning and scheduling
Cost estimation
Contractor selection
Onsite project supervision
Construction Management
Environmental assessments
Sector Specialisms
Buildings and Facilities
Community and Land Development
Environmental
Transportation
Water
Role
Description
market insight
client advocacy
kpi management
business development
cross collaboration
client management
Market & Industry Insight: Stay current with industry trends and compliance requirements to provide clients with informed, strategic recommendations.
Client Advocacy & Engagement: Act as an advocate for client needs while balancing company objectives. Proactively address and resolve issues, ensuring both client satisfaction and operational efficiency.
Strategic Oversight: Oversee delivery of services to ensure satisfaction, quality, and alignment with client expectations. Collaborate with internal teams to ensure tasks are completed effectively and client commitments are met.
KPI Management: Monitor and report on key performance indicators such as client retention rate, booked new business, net revenue growth, cross-selling activity, and direct labor multiplier to ensure alignment with company goals.
Retention & Growth: Develop and execute strategies to strengthen client relationships, increase retention, minimize churn, and identify opportunities for cross-selling and upselling across T&M’s full suite of services.
Business Development: Identify and pursue new business opportunities through prospecting, networking, and industry engagement. Leverage existing relationships in Oil & Gas, Industrial Manufacturing, and Chemical Manufacturing sectors to drive regional growth.
Cross-Functional Collaboration: Partner with internal technical, operational, and sales teams to deliver tailored, high-value solutions that meet regulatory standards (RCRA, OSHA, environmental compliance).
Strategic Planning: Play a key role in client selection, engagement decisions, and management assignments. Collaborate with leadership to align account strategies with broader business objectives.
Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring smooth onboarding, timely communication, and a consistent, high-quality client experience.
Requirements
negotiation
crm
kpis
15‑20 yrs
industrial
client relationships
Strong negotiation, communication, and diplomacy skills to balance client advocacy with organizational goals.
Existing, verifiable relationships within industrial markets highly preferred.
Demonstrated ability to monitor and achieve key performance metrics.
15–20 years of private-sector experience in client management, business development, or sales, preferably within industrial or environmental sectors.
Proficient in CRM tools, pipeline management, and performance reporting.
Willingness to travel regionally (including overnight) to meet with clients and attend industry events.
Proven success in maintaining and expanding long-term client relationships.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1975
Year Established
The company was established as a small engineering firm and has since grown significantly.
The company offers specialized engineering, planning, and environmental services to both public and private sector clients.
T&M Associates has a deep focus on diverse sectors, including transportation, energy, water resources, and infrastructure.
Notable projects include large-scale transportation networks, complex environmental remediation, and innovative energy solutions.
The company has a reputation for tackling challenging projects, balancing technical expertise with creative problem-solving.
T&M Associates prides itself on providing tailored solutions to meet the unique needs of each client, fostering long-term relationships.
With a commitment to enhancing communities, T&M Associates is involved in transformative projects that shape infrastructure and the built environment.
Culture + Values
Millions Treated
Gallons Processed Annually
The company handles millions of gallons annually, demonstrating extensive capacity and expertise in large-scale operations.
Thousands Assessed
Sites Evaluated
The company evaluates thousands of sites annually, ensuring comprehensive and impactful project delivery across diverse sectors.
“Leaders in the field of energy efficiency” – emphasis on expertise and delivering results
Multidisciplinary perspective – engineering, consulting, grant professionals working together