Senior Client Portfolio Leader - Industrial/Oil/Gas

Description

• Market & Industry Insight: Stay current with industry trends and compliance requirements to provide clients with informed, strategic recommendations.
• Client Advocacy & Engagement: Act as an advocate for client needs while balancing company objectives. Proactively address and resolve issues, ensuring both client satisfaction and operational efficiency.
• Strategic Oversight: Oversee delivery of services to ensure satisfaction, quality, and alignment with client expectations. Collaborate with internal teams to ensure tasks are completed effectively and client commitments are met.
• KPI Management: Monitor and report on key performance indicators such as client retention rate, booked new business, net revenue growth, cross-selling activity, and direct labor multiplier to ensure alignment with company goals.
• Retention & Growth: Develop and execute strategies to strengthen client relationships, increase retention, minimize churn, and identify opportunities for cross-selling and upselling across T&M’s full suite of services.
• Business Development: Identify and pursue new business opportunities through prospecting, networking, and industry engagement. Leverage existing relationships in Oil & Gas, Industrial Manufacturing, and Chemical Manufacturing sectors to drive regional growth.
• Cross-Functional Collaboration: Partner with internal technical, operational, and sales teams to deliver tailored, high-value solutions that meet regulatory standards (RCRA, OSHA, environmental compliance).
• Strategic Planning: Play a key role in client selection, engagement decisions, and management assignments. Collaborate with leadership to align account strategies with broader business objectives.
• Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring smooth onboarding, timely communication, and a consistent, high-quality client experience.

Requirements

• Strong negotiation, communication, and diplomacy skills to balance client advocacy with organizational goals.
• Existing, verifiable relationships within industrial markets highly preferred.
• Demonstrated ability to monitor and achieve key performance metrics.
• 15–20 years of private-sector experience in client management, business development, or sales, preferably within industrial or environmental sectors.
• Proficient in CRM tools, pipeline management, and performance reporting.
• Willingness to travel regionally (including overnight) to meet with clients and attend industry events.
• Proven success in maintaining and expanding long-term client relationships.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance