Login

Sign up

Call Center Agent/ 2nd Shift

Benjamin Franklin Plumbing, Llc

Plumbing services offering repair, installation, and maintenance for residential and commercial clients.

Handle inbound/outbound calls to schedule HVAC & plumbing services and sell memberships.

14 days ago ago

Experienced (8-12 years), Intermediate (4-7 years), Expert & Leadership (13+ years)

Full Time

Wilmington, DE

Field

Company Size

5,000 Employees

Service Specialisms

General Plumbing Services

Drain & Sewer Services

Water Heater Services

Fixture & Appliance Services

Emergency Plumbing Services

Sector Specialisms

Residential

Commercial

Emergency Plumbing

Drain Cleaning

Water Heater Installation and Repair

Gas Line Services

Sump Pump Installation, Repair, and Replacement

Backflow Prevention

Role

Description

Requirements

problem solver

call center

communication

servicetitan

crm

organizational

Problem solver - able to handle challenging calls and turn them into wins.
1+ years of call center experience, preferably in HVAC, plumbing, or home services.
Excellent communication and customer service skills - you know how to build rapport fast.
Service Titan experience
Comfortable using call center software/CRMs (we'll train on specifics).
Strong organizational and multitasking abilities - keep up with a fast pace and many moving parts.

Benefits

Competitive salary
Health insurance
Paid time off

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1998

Company Establishment

The company was established in 1998, marking its beginning as a trusted name in plumbing services.

Quickly became a trusted name in plumbing services.
Specializes in providing a wide range of plumbing solutions for both residential and commercial needs.
Offers expert services in repair, installation, maintenance, and emergency plumbing services.
Known for its punctuality, ensuring that technicians arrive on time, every time, or the service is free.
Has a strong nationwide presence with franchises across multiple states in the United States.
Focused on providing exceptional customer service and building long-lasting client relationships.
Standout for their 'On-time Guarantee' and high standards in both customer service and workmanship.

Culture + Values

We are a customer-focused company that prides itself on delivering superior plumbing services.
We believe in integrity, respect, and professionalism.
We strive to foster a culture of trust and teamwork.
We invest in training, development, and empowerment of our employees.
We are committed to delivering quality work on time, every time.

Environment + Sustainability

Net Zero by 2030

Carbon Footprint Goal

Committed to achieving net zero carbon emissions by the year 2030, demonstrating long-term environmental responsibility.

Dedicated to reducing environmental impact with eco-friendly products and practices.
Encourage water conservation and energy-efficient plumbing solutions.
Prioritize green technologies and sustainable practices in all operations.

Inclusion & Diversity

Articles

Plumbing Tips – Homeowner Educations

Find Your Local Franchise Owner

About us Talk to us Privacy Terms & Conditions

Jobs in LondonReceptionist General Operative Marketing Data Analyst Cleaner Customer Service Project Manager Executive Assistant Electrician

Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.