Strategic Account Manager - Lender

Description

• Monitor account health and performance using data and insights to forecast risk, uncover opportunities, and guide strategic conversations.
• Build and execute long-term account strategies focused on adoption, retention, and measurable business outcomes.
• Represent Built at executive business reviews and industry events, helping position the company as the technology partner of choice for financial institutions.
• Lead complex initiatives that deliver impact across lending operations, technology integration, and workflow transformation.
• Develop a deep understanding of each client’s business, operating model, and strategic objectives to proactively identify opportunities for innovation and expansion.
• Act as a thought partner — bringing industry best practices, benchmarking data, and recommendations that help clients modernize their lending and risk management processes.
• Partner cross-functionally with Product, Engineering, and Go-To-Market teams to align client goals with Built’s roadmap and capabilities.
• Drive renewal and expansion discussions, leveraging a consultative approach to demonstrate ROI and strengthen client partnerships.
• Serve as the strategic point of contact for Built’s largest financial institution clients, cultivating relationships with senior and executive-level stakeholders.

Requirements

• Proven success in engaging C-suite and senior executives at complex, regulated organizations.
• Deep curiosity about the intersection of finance and technology, and a passion for helping clients modernize legacy processes through innovation.
• Built Recognized in Two American Business Award Categories
• Skilled in influencing without authority and driving alignment across cross-functional teams.
• Data-driven mindset and experience using metrics to drive adoption and client value.
• Strong business acumen with the ability to connect technology solutions to measurable ROI and business outcomes.
• 10+ years of experience managing strategic or enterprise accounts within fintech, SaaS, or financial services.
• Excellent communication, executive presence, and negotiation skills.

Benefits

• Robust compensation package, including equity in the form of stock options
• Flexible working hours, paid family leave, ERGs & Mentorship opportunities
• Competitive benefits including: uncapped vacation, health, dental & vision insurance
• Series D Financing Round
• The rare opportunity to radically disrupt a $1.5T industry
• 401k with match and expedited vesting
• Learning grant program to support ongoing professional development

Training + Development

Interview process

Visa Sponsorship

Security clearance