Regional Manager

Description

• Oversee the financial performance of assigned communities, ensuring they meet or exceed budget expectations.
• Collaborate with community managers to prepare annual budgets, capital improvement plans, and financial forecasts for each community in the portfolio.
• Foster a positive work environment that promotes teamwork, professional growth, and high employee retention.
• Implement and monitor operational standards and policies to maintain consistent community management practices across the company.
• Applies critical thinking to evaluate business decisions, measure risk and return, and recommend solutions that balance short- and long-term goals.
• Collaborate with community managers to ensure communities maintain high occupancy levels and achieve leasing goals.
• Monitor resident satisfaction through feedback channels and resolve escalated resident concerns promptly and professionally.
• Routinely inspect the physical condition of entire community, including common areas, models, and vacant units. Address all standards and life safety liabilities immediately.
• Drive continuous improvement initiatives to streamline operations and improve community performance.
• Conduct regular site visits to ensure community performance, compliance with company standards, and alignment with company goals.
• Ensure all communities operate in compliance with local, state, and federal regulations, as well as company policies.
• Assist with new community acquisitions as directed by supervisor.
• Provide day-to-day leadership, guidance, and support to community managers and on-site teams across multiple multi-family communities.
• Ensure all communities maintain proper records of vendor contracts, work orders, and maintenance schedules.
• Analyze key performance indicators (KPIs) such as occupancy rates, rent collections, expenses, and resident satisfaction scores, and make data-driven decisions to enhance performance.
• Conduct timely quarterly and annual reviews for direct reports. Facilitate and participate in any coaching, counseling or disciplinary action pertaining to team members within the managed portfolio.
• Act as the primary point of contact between community staff and corporate leadership, ensuring consistent communication and direction.
• Provide up-to-date market comp data when requested by supervisor, owner, or owner's representative.
• Analyze market trends and oversee the execution of effective marketing strategies to drive occupancy, rent growth, and community reputation.
• Lead regular meetings with community managers to review community performance, address challenges, and set goals for improvement.
• Staff communities within assigned portfolio, including interviewing, hiring, and onboarding (if applicable). When necessary, will work on-site to assist with transitions, vacations, training, and/or any other business needs.
• Review and approve monthly community financials, including income statements, budgets, and variance reports, and provide strategic feedback to community managers.
• Identify opportunities to improve NOI (Net Operating Income) by optimizing rent collection, reducing operating expenses, and managing capital expenditures effectively.
• Ensure leasing strategies align with the overall community positioning, resident profile, and market conditions.
• Oversee vendor relationships and contract negotiations to ensure quality service delivery and cost efficiency.
• Address operational issues swiftly, providing strategic solutions to maximize efficiency and minimize downtime.
• Collaborate with executive team to ensure operational standards and policies are relevant and up to date.

Requirements

• Demonstrates a strong understanding of financial principles, including budgeting, forecasting, and expense management.
• College education (strongly preferred)
• Ability to analyze financial data, identify trends, and translate insights into actionable strategies that drive performance.
• Skilled in using financial reports and tools to monitor performance, ensure accuracy, and support informed decision-making.
• Excellent verbal and written communication skills
• Strong attention to detail
• Able to handle multiple tasks in a fast-paced environment and adapt to changing assignments and priorities
• 5+ years of on-site Manager experience, and at least 5+ years of supervisory experience with a customer service and financial management focus
• YARDI experience preferred
• Superior knowledgeable of Fair Housing guidelines, state/local/federal laws, and safety compliance.
• We require a pre-employment background check, drug screening and physical before employment begins.
• Industry designations (preferred)
• Computer proficiency, including MS Office: Word, Excel, and Outlook
• Superior sales, management, and leadership ability
• Ability to analyze financial information
• Proficient with Fair Housing regulations
• Professional appearance and demeanor
• Superior Knowledge of all Fair Housing regulations.

Benefits

• Paid time off, 9 paid holidays and paid volunteer hours
• Company paid life and disability insurance
• Annual bonuses based on overall property performance goals
• Guaranteed Full-Time 40 hour per week schedule
• Employee Recognition Program
• Rent Discount
• Training program with opportunities for advancement
• 401(k) program with an employer contribution
• Comprehensive medical, dental and optical insurance with a minimal waiting period for enrollment

Training + Development

Interview process

Visa Sponsorship

Security clearance