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Leasing Associate
Preferred Apartment Communities
Real estate investment trust focused on multifamily housing and commercial properties.
Lease apartments, manage prospects, and provide resident services to meet occupancy goals.
Environmental, Social & Governance (ESG) Reporting
Sector Specialisms
Multifamily Housing
Retail
Real Estate Financing
Grocery Anchored Shopping Centers
Class A Multifamily Properties
Role
What you would be doing
prospect qualifying
leasing sales
property inspection
resident service
paperwork processing
revenue optimization
Answers telephone calls, internet inquiries, or in-person requests from prospects with the purpose of leasing a PAA apartment home; performs follow-up action(s) for every prospect.
Performs light bookkeeping and financial activities (calculating monthly rents, pro-rated rents, preparing letters for delinquent payments, etc).
Responds to and/or follows up on resident requests; logs requests as needed.
Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Pick up trash and run trash compactor when necessary, and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to prospect ready standards.
Qualifies prospects by collecting/compiling personal data, entering data into database, initiating background check, and providing follow up status to prospect.
Performs office administrative activities (key track/key release, accepting resident packages, entering information on computer database, etc).
Utilize sales tools including rapport building, qualifying, closing during each sales interaction/presentation.
Completes all required paperwork, associated with leasing, service, and satisfaction, accurately, professionally, and timely.
Call the answering service as necessary for messages and follow up on all messages.
The Leasing Consultant conducts daily leasing activities; including attaining leasing goals (occupancy and rent growth), building, and managing rapport to generate interest, desire, and satisfaction for the PAC community. The Leasing Consultant also provides the ultimate in service to our residents; completes lease paperwork, and all other duties that correspond to leasing activities. Ultimately, a Leasing Consultant sells prospects and residents on the quality of the PAC brand and the lifestyle of a PAC apartment home.
Achieves daily, weekly, monthly individual leasing goals to contribute to team/property leasing goals established by operational budget.
Stays current on relevant market issues and competitive information.
Communicates move-in/move-out apartment status to other team members; ensures apartments are move-in ready; takes action to ensure move-ins occur to satisfy new resident and minimize apartment vacancy.
Maintain a minimum of 20% conversion ratio of total traffic.
Read and/or listen to resident requests/complaints.
Make suggestions that will maximize revenue and cash flow.
Process all paperwork and set up file for move-in.
Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.
Receive resident complaints in a calm, open, and professional manner.
Follow-up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects.
Escort prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and key closet.
Tours the property visually inspecting common areas; amenities, and vacant apartments to ensure cleanliness and professional presentation; shows the apartment community to guests/prospects; answers questions about amenities, apartment homes, and the local community.
What you bring
leasing
driver's license
transportation
social media
uniform
weekend availability
Multi-family leasing experience preferred.
Valid driver's license (free from major moving violations) and dependable transportation.
Social media marketing experience preferred.
A complete clean and neat uniform must be worn when working on any PAA Property including weekends, if applicable. Personal appearance must be always clean and neat, according to PAA policy.
Communicate with residents and prospects in a manner consistent with PAA's standards.
Must be available to work Saturdays and Sundays, where applicable
Benefits
13 paid holidays plus 3 floating holidays and paid volunteer day
Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
Company-paid employee assistance, mental health, and wellness programs
Educational Assistance Program (tuition and certifications)
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